EXPEDITED RECRUITMENT - Senior ICT Associate

This is an expedited recruitment process open only to: a) Internal candidates, and b) Former IOM staff members who were separated within the last 12 months due to the structural adjustment process. This process is not open to external candidates; applications from external applicants will not be considered. 
  Context

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Under the general guidance of the Head of the Resources Management Department, the overall technical supervision of the ICT Officer, and in close coordination with relevant units at Headquarters and the Administrative Centre, the Senior ICT Associate will be responsible and accountable for managing ICT functions in IOM Iraq and performing the following duties:

ICT Operations, Infrastructure, and User Support

1.  Lead and supervise  ICT staff across Iraq and support the ICT Officer in managing nationwide ICT operations, infrastructure planning, and the implementation of mission-critical technologies.
2. Lead the design, deployment, and lifecycle management of complex network and system architectures across multiple IOM office locations, ensuring scalability, security, and high availability of ICT infrastructure and services.
3. Guide and support ICT staff in installation, configuration, and maintenance of connectivity solutions, including internet services, LAN/WAN infrastructure, Cisco Meraki appliances, VPNs, physical/virtual servers, and Azure-based cloud platforms specific to IOM Iraq operations.
4. Manage secure access to cloud and on-premises storage, enforce encryption and access controls, and oversee data backup and recovery to ensure continuity across IOM Iraq.
5. Track device health, performance, and usage via Meraki dashboard, Endpoint Analytics, and Intune reports.
6. Maintain endpoint access to Azure Files and other repositories: configure mapped drives, enforce Azure Role-Based Access Control, and enable secure cross-platform file access.
7. Maintain compliance of distribution lists and shared mailboxes with ICT naming standards across all Iraq divisions and RM units, including regular cleanup and dissemination of updated lists.
8. Implement and integrate the Time and Attendance system across all offices in Iraq, ensuring appropriate access for programmes and the resource management unit.
9. Enhance ICT ticketing systems to improve service quality, review reports to identify and address common issues, and ensure all user support requests are handled promptly and accurately, meeting SLAs and OLAs.
10. Ensure an accurate and up-to-date inventory of ICT assets and software licenses.
11. Ensure that the communication infrastructure and video conference systems are properly established and function smoothly.
12. Ensure timely renewal of contracts and payments for internet connectivity and voice services.
13. 2. ICT Governance, Cybersecurity, and Cloud Services
14. 3. Strategic Engagement, Training, and Knowledge Sharing
15. Monitor and act upon monthly risk scans using Rapid7 VM for various system and network components, including application security and immediate intervention in the event of a network intrusion.
16. Implement RSC policies and standards in compliance with NIST guidelines, coordinating with MENA RO and Amman Mission staff.
17. Coordinate with IM staff to track and maintain security certification of all applications used in Iraq, ensuring compliance with Information Security, Risk Management, and NIST standards.
18. Establish, maintain and ensure adherence to ITIL and NIST-based ICT standards, including service management frameworks and processes.
19. Migrate and maintain mission-critical applications and servers from on-premises to Azure cloud-based infrastructure.
20. Collaborate with IM, enterprise architect, information security, cloud services, regional ICT officers, and application teams to create a seamless digital workplace.
21.  Contribute to the development of cost proposals for ICT services,  participate in technical evaluations, and monitor service contracts and SLAs.
22.  Participate in global ICT working groups and Mission committees to enhance ICT roles and standards across IOM.
23. Conduct training sessions and webinars for ICT and IM teams on newly implemented technologies and procedures.
24. Disseminate advisories and guidelines on ICT best practices to all mission staff to promote knowledge management.
25. Provide global security awareness training and webinars to all users across Iraq, in coordination with the Global Information Security and Risk Management team.
26. Any other tasks that may be assigned.

Education

• University degree preferably in Computer Technology or related field, from an accredited academic institution with 5 years of relevant professional experience
• Completed a High School degree from an accredited academic institution with 7 years of relevant professional experience.
• Certificate in Information Technology Infrastructure Library (ITIL) version 4 Foundation certification.

  Experience

• Professional experience with Internet protocols, and experience in managing Internet Mail gateways.
• Experience in Network Management (Firewall, switch, Access Point, VoIP). 
• Excellent and hands-on experience with Microsoft Azure services, especially Azure AD, Intune and Defender for Cloud.
• Excellent and hands-on experience in supporting Microsoft Windows 10 and 11.
• Experience in IOM Software, Hardware and License Management. 
• Project management skills for efficient roll-out of ICT initiatives.
• Ability to design, install and configure networks of different topologies.
• Experience in NIST and cybersecurity risk management framework.
• Experience and specialized training in Meraki installation, configuration, and maintenance. 
• Experience with IOM and other UN Agencies is highly desirable. 

  Languages

• IOM’s official languages are English, Arabic, and Kurdish. 

IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.   Required Competencies   IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.   Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 2)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies