Application Analyst

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people.

Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent. Are you ready to join us?

Your role: The role of an Associate Application Support involves a blend of technical expertise, problem-solving skills, support related queries and various applications, including effective communication to support clients. You require to have good relationship within the team and maintain continuous learning.

Role And Responsibilities

The Application Analyst role combines technical proficiency, analytical problem-solving, and effective communication to address client inquiries and support a range of applications. The duties and responsibilities include but not limited to:

• Provide first- and second-level support for application issues.
• Analyze and resolve application incidents and service requests.
• Collaborate with users to understand issues and gather requirements.
• Document application configurations, procedures, and known issues.
• Escalate unresolved issues to higher-level specialists.
• Monitor application performance and proactively identify areas for optimization.

Knowledge, Technical Skills & Experience

Essential

• Minimum qualifications: Diploma\Degree in IT or relevant work experience
• Good problem-solving skills and attention to details
• Eager to learn about integration, APIs and data flow between systems
• Being an engaged and flexible team player
• Understanding of relational database and ability to read and write SQL queries
• Excellent English communication skills (verbal and writing). French is a plus

Desirable

• Knowledge of Workday, Successfactors is a plus
• Multiple language skills. (English, French, Dutch, German)
• Experience in a support environment and working with ticketing systems (Salesforce, Service Now)

What do we have to offer?

• Leaves: all types of leave granted from day 1 (annual leave, sick leave, study leave, maternity/paternity leave, wedding leave, compassionate leave). Eligible for seniority leave after 3 years
• Insurance benefits: Medical insurance fully paid by SD Worx for you and two dependents (children up to 18 years old). Option to upgrade available. You are also eligible to enroll your parents in your medical insurance at a subsidized rate
• Monthly fixed transport allowance
• No deduction for using the company’s transport after work
• Eligible for a mobile voucher, redeemable at one of four suppliers, renewable every 3 years
• Fixed internet allowance for home use
• Career break option
• Workation: possibility to work from any SD Worx location (4 weeks per year, EU only)
• Yearly performance review with remuneration review
• Yearly company bonus
• Car loan: subsidized interest facility
• Referral program
• Learning opportunities: through an individual development plan and professional training
• Career growth: whether you want to become more of an expert in your field or want to expand your knowledge more horizontally, there is always room to grow within SD Worx!

Please be informed that upon successful completion of the interview process, you will be required to submit a recent Certificate of Character, and you will undergo a background check as part of our standard legal procedures.

From many places, we work as one, moving from better to best together.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.