Director, Kroll Settlement Administration

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you’ll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll Settlement Administration, part of Kroll’s Business Services division, is the leader in cutting-edge technology and consulting services for class action, mass tort, regulatory remediation and government claims administration. With 50+ years of legal administration expertise, we offer unmatched solutions and capacity for even the most complex settlements anywhere in the world. 

As a settlement administrator, we are responsible for notifying potential class members, reviewing and processing claim forms filed by individuals and entities, calculating losses, auditing claims to determine the extent of the damages incurred and processing and distributing funds to eligible class members under the court’s direction. As part of Kroll, we employ nearly 5,000 professionals in 30 countries and territories around the world. 

Day-To-Day Responsibilities:

The primary role of the Director is to ensure that all cases assigned to teams or business lines they supervise within the organization are receiving the appropriate attention and direction from the Senior Managers they directly supervise. Directors have client facing responsibilities and are engaged in a variety of roles, which may include providing project management during times of heavy volume and providing on-site support for specific activities. A Director has multiple areas for which they are accountable including, but not limited to:

• Leadership: Acts as a leader in the industry, sharing best practices and knowledge with Senior Managers and their teams as needed.  Oversees Senior Managers, ensuring they are performing well and running their teams in a productive and motivating manner.  Determines hiring needs and builds best-in-class client services teams. 
• Relationship Oversight: Ensures that cases assigned to teams within the organization that they supervise are being appropriately handled and that client expectations are met and exceeded; actively provides support and guidance when appropriate and escalates matters and issues to leadership for awareness; engages directly with clients and helps to define client needs internally to ensure an excellent client experience.
• Operating Standards: Participates in the development and implementation of a set of standards by which all client service or operations team members operate.  Work to create best in class procedures to ensure consistent, high touch service delivery.
• Corporate Culture: Works tirelessly to build internal relationships. Acts as a role model and adheres closely to Kroll Values. 
• Entrepreneurial Orientation: Proposes innovative business opportunities/ideas to clients and team members; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals, while closely communicating to Senior Leadership for support and guidance.
• Effective Decisions: Makes well-informed, independent, effective, and timely decisions perceiving the impact and implications of those decisions to the projects and/or the business.  Makes thoughtful recommendations to the Director and senior management.

Essential Traits:

• A Bachelor’s degree or equivalent experience is required.
• A minimum of 7 years in one or more of the following: claims administration, financial services, account management, is strongly preferred.
• Client services and/or project management experience with fiscal oversight responsibilities is required.
• Exceptional communication skills. 
• Excellent computer skills, including advanced excel.
• Exceptional planning, organizational and time management skills.
• Exceptional attention to detail.
• Strong analytical skills.
• Excellent interpersonal skills and the ability to handle pressure well.
• Previous leadership experience with responsibility for supervisory duties (hiring, developing, nurturing teams).
• Paralegal experience, PMP or JD is highly desirable.

About Kroll

Join the global leader in risk and financial advisory solutions—Kroll. With a nearly century-long legacy, we blend trusted expertise with cutting-edge technology to navigate and redefine industry complexities. As a part of One Team, One Kroll, you'll contribute to a collaborative and empowering environment, propelling your career to new heights. Ready to build, protect, restore and maximize our clients’ value? Your journey begins with Kroll.

In order to be considered for a position, you must formally apply via careers.kroll.com.

Kroll is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.

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