SEND Quality and Intelligence Officer

Suffolk County Council

Address: Endeavour House, Ipswich, IP1 2BX - Hybrid working 

Salary: £34,434 per annum (pro rata for part time)

Hours: 30 hours per week, flexible working options available 

Contract: Permanent

At Suffolk County Council, every role is a chance to create positive change. When you join us as a SEND Quality & Intelligence Officer in the SEND Progress & Quality Assurance Team, you’ll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services. Join us and turn your passion for progress into action.

Reimagine The Possibilities.

Your role and responsibilities 

You Will:

• be an integral member of our small team, also working closely with partners to quality assure and improve the quality of Education, Health and Care (EHC) plans in Suffolk
• utilise your knowledge of SEND and EHC plans, as well as your keen attention to detail, to complete audits of plans, other relevant documentation, and wider processes
•  be responsible for collating, manipulating and analysing quality assurance data, to support key stakeholders in understanding areas of strength to build on and areas for improvement
• help to develop recommendations for improving quality and monitor the effectiveness of these.

You Will Need:

• A passion for making a difference to the lives of children and young people with SEND and their families.
• In-depth knowledge about the key requirements of the SEND Code of Practice for EHC plans, as well as an understanding of what ‘good’ looks like in Suffolk.
• Experience in quality assurance
• Strong data manipulation and analytical skills 

• Report-Writing Experience

• Willingness to learn and grow is valued, even if you don't have all the technical expertise yet. 

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

The Team

• The SEND Progress and Quality Assurance Team are focused on driving improvements in the quality of Education, Health and Care (EHC) plans in Suffolk, the processes that surround this, and the lived experience of children and young people with SEND and their families.
• We are at an exciting point in our journey, embarking on an even more integrated and collaborative approach to quality assurance with our key stakeholders in Education, Inclusion, Health and Social Care.
• We are a small, supportive team who work closely together, practicing hybrid working with flexible days in the office.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For More Information

Please contact Hannah Fisk for a casual conversation. You can reach them by emailing Hannah.Fisk@suffolk.gov.uk.  

How To Apply

Step 1 - Read the Job and Person Profile (Word). 

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word). 

1. Discuss a time when you had to work collaboratively with multiple agencies or partners to improve outcomes for children and young people. What challenges did you face, and how did you overcome them?
2. Please can you give us an example of a time when you had to review and improve the quality of a piece of work.  
3. Tell us about a time when you have analysed data and presented findings to a multi-agency audience?  What did you do and what skills did you use? 

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process. 

Please note: Without a supporting statement, your interest will not be progressed. If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 7 October 2025. 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In Return, You’Ll Enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).