Quality Manager- Waverly

Description

Position Summary:

• Serve as the quality expert responsible for Total Quality Management throughout all phases of manufacturing from new product design to customer returns. This includes management of internal and external quality systems such as ISO 9001, customer audits, PPAPS, root cause analysis and corrective actions
• Drive quality efforts by coordinating operational activities and vendor development including inspection, precision testing, and non-conformance resolution and successfully collaborate with all departments to ensure conformance to quality policy, standards, and customer specifications along with continual improvements to our quality system and methods
• Other projects and duties as assigned by Director of Operations

Reporting Relationships:

This position reports directly to the Director of Operations. The Quality Assurance Inspectors report directly to the Quality Manager

ESSENTIAL DUTIES, RESPONSIBILITIES, AND MEASUREMENTS OF PERFORMANCE:

• Follow rules and processes as outlined in the Employee Handbook, Quality Manual and Safety training regarding conduct and performance standards expected of all employees
• Manage internal and external quality systems such as ISO 9001, internal audits, customer audits, PPAP’s, control plans, and corrective actions to ensure all work performed meets quality standards and customer specifications
• Oversee the non-conformance process, perform root cause analysis, analyze results, ensure timely problem resolution and follow up communications with customers and other stakeholders
• Develop corrective and preventative action plans, establish goals, and monitor metrics to drive quality efforts and increase customer satisfaction
• Ensure quality incident logs and documentation are accurate and up-to-date, quantify results and prepare reports to provide regular communication relating to quality goals and progress at both departmental and company-wide levels
• Supervise all inspection and testing activities including precision measurement tooling, SPC’s, and quality check requirements for production runs as well as identify critical control points, establish critical limits and validate processes. Thorough comprehension of various gauge measuring methods,  statistical application  and perform measurement systems analysis
• Lead and develop Quality Assurance Inspectors to accomplish quality objectives by delegating tasks, communicating priorities, consistently holding employees accountable for desired results and performance expectations
• Motivate all employees to design and manufacture products with superior quality and encourage a culture of conformance accountability
• Collaborate with all multiple departments including Manufacturing, Engineering, Supply Chain and Sales to ensure all work performed meets quality standards and customer specifications
• Coordinate employee quality orientation and additional training opportunities with Human Resources
• Collaborate with Supply Chain to resolve defective material and non-conforming issues by reporting material non-conformities, providing part or supplier performance evaluations, and developing corrective action plans
• Work with Engineering during product design and testing to meet quality standards and customer requirements
• Maintain up-to-date knowledge, evaluate, and recommend new ideas and current developments within the Quality Assurance field
• Maintain confidentiality of sensitive and private information
• Consistently and effectively identify, manage and complete multiple responsibilities accurately, timely and within budget including communication and follow through on task information, status, and responses or questions to the appropriate people
• Demonstrate collaborative working relationships, good judgment, reasoning and professional conduct in all business interactions, representing UEA favorably with customers, suppliers, and employees
• Maintain a positive work attitude that reflects the UEA Core Values (Care, Hardworking/Dedicated, Creative Problem Solver and Knowledge Seeker)
• Maintain a professional appearance and demeanor appropriate for the position and situation
• Demonstrate physical, regular, and punctual attendance and communicate scheduled and unscheduled absences in advance
• Perform other duties as directed by Director of Technology Innovation and Quality

Responsible for system management of ISO 80079-34 Explosion proof standard and act as lead Ex. Representative for product lifetime performance 

Requirements

Requirements:

EDUCATION -  Bachelor’s degree in Quality Management, Engineering, Operations or related discipline is required.

EXPERIENCE -  Minimum five (5) years of experience in quality management or the combined equivalent of education and experience required. Prior experience in a manufacturing or industrial environment with supervisory responsibilities and working knowledge of ISO 9001, PPAP and statistical analysis strongly preferred.

SKILLS -  Strong listening, written, and oral communication skills are essential to effectively collect and disseminate information with customers, suppliers, and employees at all levels of the organization. Must be highly analytic and quantitative to drive quality efforts and increase customer satisfaction.  Professionalism, organization, and leadership skills are critical competencies. Computer proficiency with a Manufacturing ERP system, Excel and MS Office is required. The ability to think critically, prioritize, and manage multiple concurrent assignments in an ever changing environment while meeting established goals, time, and budgetary constraints is essential.

PHYSICAL - Regularly required to stand, sit, walk, talk, and hear (with mechanical assistance if necessary) sufficiently to understand and comprehend individual one-on-one conversations.  Possess specific vision abilities including near vision, distance vision, ability to adjust focus (with corrective lenses if necessary), and ability to distinguish color to perform the requirements of the position. Lifting up to 30 lbs. is required. Ability to travel up to 10% of work hours.

MENTAL -  Must be able to read, write and speak English fluently and possess the ability to communicate clearly on technical and business levels while maintaining professional conduct is essential. The ability to handle frequent interruptions, simultaneous demands from internal and external entities, and manage projects of great operational impact is essential.

Working Conditions:

The Quality Manager will primarily work in a plant office setting which is a temperature controlled, smoke free environment that also has typical factory hazards including noise, dust, solvents, tripping hazards, blocked walkways and hazards common to machining of parts such as sharp objects, unfinished surfaces, metal shavings and slivers. United Equipment Accessories, Inc. functions in a real market environment that changes at various times of the year which occasionally may create high output or greater time pressure demands. This is an exempt, full-time position and the regular work schedule is 7:00 am to 4:00 pm Monday through Friday.  Hours may vary to support business demands including requirements to work extended hours