Technical Support Manager

Description

Audio Enhancement provides cutting edge audio, video, communication, and safety-oriented technology solutions for the K-12 educational marketplace. With 40 years of experience, we remain passionate about helping students eliminate barriers to individual learning and collective achievement. Audio Enhancement is headquartered in West Jordan, Utah, and conducts business across the United States, with satellite offices in Florida, Georgia, and a growing number of other strategic locations nationwide. 

We are currently seeking a full-time Technical Support Manager for our West Jordan, UT office.

This salaried administrative position will provide daily leadership of Audio Enhancement’s Technical Support team, ensuring the department delivers outstanding customer service and technical solutions to a public education centric customer base. The Technical Support Manager has responsibility for daily operations, managing escalations, coaching and developing team members, and ensuring that service levels and performance metrics are consistently achieved. This role requires strong leadership, excellent communication skills including a positive and energetic attitude, and a deep understanding of IT systems and support practices. Ensuring a high level of measurable and successful support for customers is critical, as well as providing timely and creditable data to company leadership. This position reports to the Director of Technical Services. 

Requirements

• A minimum of 2 to 3 years of direct work experience in technical support call center.
• Proven education in a related field preferred. 
• Strong troubleshooting and resolution skills.
• Ability to assimilate information quickly and use it to drive forward progress.
• Effective at building relationships 
• Experience with a broad range of business and tech support software.
• Exceptional listening skills and verbal communication skills.
• A minimum of 1-3 years of management and supervisory experience.
• Leadership mentality with the ability to work collaboratively in a team environment.
• Internally driven with high energy and an engaging level of enthusiasm.
• Ability to set priorities and effectively work through a triage process.
• Demonstrated ability to take direction and meet deadlines.
• Professional in character, punctual, reliable, honest, as well as flexible

Compensation And Benefits:

Wage is negotiable based on skill level and experience. Competitive benefit package includes medical, dental, and vision insurance, Employer-funded Health Savings Account (HSA), Paid Time Off (PTO), paid holidays, Employer-funded Short Term Disability Insurance, Employer-funded Life Insurance, and matching 401k. Even an exercise room, massage chair, and soda fountain! 

To learn more about Audio Enhancement, visit www.AudioEnhancement.com

For quick inquiries, contact hrshared@audioenhancement.com