Customer Service Representative - Complex Complaints

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

As a Customer Service Representative – Complex Complaints, you will play a key role in resolving sensitive and challenging customer issues. You will manage disputes through to resolution with empathy and professionalism, delivering high standards of customer service while meeting all regulatory requirements.

What You’ll Be Doing;

• Complaint Resolver: Investigate and manage complex customer complaints from start to resolution
• Customer Advocate: Liaise with customers and clients to address concerns promptly, professionally, and in line with regulatory frameworks.
• Deadline Driver: Manage your workload effectively to ensure all complaints are resolved within set timeframes and in line with service expectations.
• Compliance Keeper: Manage escalated customer complaints, ensuring each case is resolved and closed in line with required standards.
• Insight Reporter: Prepare reports on outcomes, trends, and opportunities to enhance the customer experience. 

What You’Ll Bring;

At Recoveriescorp, we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

The Mindset You’ll Bring;

• Empathy First: You handle sensitive conversations with care, understanding and professionalism.
• Solutions Focused: You stay calm under pressure, think critically, and work through complex issues to find the best outcome.
• Detail Driven: You have a sharp eye for detail and take pride in keeping records clear, accurate, and aligned with regulatory standards.
• Team Player: You collaborate well with colleagues and contribute to continuous improvement.
• Curious Learner: You seek feedback, embrace growth, and are committed to developing your knowledge and skills.

Why You’ll Love this Role;

• A Team That Knows Balance: Enjoy a workplace that mixes fun with focus – from shared food days and social catch-ups to recognising and rewarding the hard work that helps us succeed together.
• Central Melbourne Location: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.
• Grow Your Career: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.
• Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment.

   

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer – we commit to respond to every applicant. 

About Us;

Recoveriescorp, part of Symbos Group, has been operating in the contact centre space for over 30 years. Our mission is to help communities build financially sustainable futures through successful and socially responsible credit experiences and we’re pleased to see our people live this mission everyday!

We understand that in order to achieve our mission, we must engage a workforce that represents the diverse communities and customers we support across Australia and New Zealand.

That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community.