Associate Director of Complaints Investigations

Arizona Board Of Nursing

The Mission Of The Arizona State Board Of Nursing Is To Protect And Promote The Welfare Of Public By Ensuring That Each Person Holding A Nursing License Or Certificate Is Competent To Practice Safely. The Board Fulfills Its Mission Through The Regulation Of The Practice Of Nursing And The Approval Of Nursing Education Programs. The Mission, Derived From The Nursing Practice Act, Supersedes The Interest Of Any Individual, The Nursing Profession, Or Any Special Interest Group.

Associate Director Of Complaints Investigations

Job Location:

1740 West Adams Street Suite 2000

Phoenix, Arizona 85007

Posting Details:

Annual Salary Range: $106,000 - $132,000

Grade: E2

This Position Will Remain Open Until Business Needs Are Met

Job Summary:

Ensures that investigative work is conducted in conformance with applicable law, established policies and guidelines.

Performs responsible administrative and supervisory functions for the Board of Nursing. 

Major Responsibilities & Essential Duties:

• Direct and supervise investigative staff. Interview, recommend and train investigative staff. Evaluate the performance of investigative staff and make appropriate recommendations. Develop and enforce departmental policies and procedures related to the investigative functions which are consistent with statutes, administrative rules and the Board's mission and goals. Assess training needs of the investigative staff and provide appropriate training
• Manage the investigative functions of the department. Provides oversight/review of complaints, determines jurisdiction and assists with assigning complex complaints for investigation. Assist investigators in developing approaches to complex or unusual investigations. Review completed investigations and recommend appropriate disposition. Seek clarification from legal counsel on issues related to investigations. Maintain contact with other agencies to ensure continued sharing of complaint related information and effective and efficient use of investigative time. Monitor investigative workloads. Compile statistical data regarding investigative functions
• Coordinate the disposition of investigations. Ensure that substantiated complaints are appropriately investigated. Coordinate the scheduling of and take part in informal conferences. Coordinate with legal staff the finding of facts and conclusions of law and testify as an expert witness at ALJ hearings when appropriate. Ensure the accurate documentation and dissemination of board orders. Provides coordination and facilitates the referral of ATD/monitoring cases to the monitoring department
• Serve as a resource specialist to agency staff and the public in matters pertaining to investigations and enforcement
• Assist in the education of the public, employers and registered nurses regarding the board's disciplinary process
• Provide input into the development and modification of board rules and regulations
• Other duties as assigned as related to the position

Knowledge, Skills & Abilities (KSAs):

Knowledge:

• Knowledge of the Auditor General Sunset Factors and ability to write reports to address initial and final findings
• Extensive knowledge of investigative methods, practices and techniques
• Knowledge of regulations and statutes pertaining to nursing
• Knowledge of administrative law

Skill:

• Skill in understanding and interpreting statutes, rules and legal documents
• Skill in conducting complex or specialized investigations
• Skills in computer word processing

Ability:

• Ability to evaluate existing and proposed policies for effectiveness; to interpret and explain policies, administrative rules and statutes; and to develop procedures to implement policies, administrative rules and statutes
• Ability to analyze investigative findings and determine appropriateness of investigative action
• Ability to work effectively with other government agencies and the public
• Ability to train and supervise personnel
• Ability to speak and write effectively

Selective Preference(s):

• Prefer a minimum of five years of investigative experience and a minimum of four years' experience in a supervisory capacity

Pre-Employment Requirements:

• Graduation from an accredited four-year college or university with major in nursing or course work in a field relevant to the assignment
• Is a certified investigator or eligible for certification
• Active, unencumbered Arizona RN License
• Master's degree preferred

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

Benefits:

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance

• Retirement Plan

• Sick Leave

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions please feel free to contact Joey Ridenour at JRidenour@azbn.gov for assistance