Account Manager - B2B SaaS

Who We Are, What We Do And Why:

Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Founded in London, we now operate across Europe, North America, and APAC, with a presence in six countries and over 400 employees worldwide. Our platform empowers accountants, bookkeepers, and businesses to simplify accounting processes and make smarter, more timely financial decisions.

In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We’ve achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across major accounting software and over 11,500 financial sources, we’re proud to be at the forefront of innovation in the accounting space. 🌍

We’re looking for an ambitious and results-driven Account Manager to join our APAC team and help support and grow our valued partners in the Australian market. In this role, you’ll manage the full customer lifecycle (from expansion to retention), ensuring partners feel supported and receive exceptional value from their subscription.

The Role - What You’Ll Do:

• Drive portfolio growth by identifying opportunities to expand partnerships, upsell/cross-sell solutions, and maximize value for our clients.
• Act as the primary point of contact for partner escalations and requests, minimizing churn and downsell.
• Build and strengthen long-term partnerships, introducing new and premium products tailored to client needs.
• Proactively identify opportunities to increase portfolio value, improve conversions, reduce churn, and enhance the partner experience.
• Use our passive account management (PAM) tools and your market awareness to prospect and forecast selling opportunities.
• Collaborate across teams to ensure a seamless buying and deployment process, and create a positive customer journey that mitigates contraction or cancellation. 

About You - What We Are Looking For:

• Proven Account Manager experience in B2B SaaS and confident in consultative sales, with the ability to challenge the status quo while maintaining empathy.
• Skilled at managing diverse portfolios and tailoring your approach to each client’s priorities.
• Strong active listening and relationship-building skills, building trust with decision-makers and stakeholders.
• Comfortable presenting to groups, with solid public speaking skills and the ability to engage audiences with clarity and impact.
• Excellent written and verbal communication, business acumen, and ability to manage priorities effectively.
• Capable of delivering impactful product demonstrations and providing insights to help clients compete more effectively.

What You Will Be Part Of - Our Values, Culture And Behaviours:

We are a highly ambitious, innovative, market-leading FinTech. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do:

• Be Brave - Everyone in the company has a voice to challenge ideas and the status quo.
• Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do.
• Be Together - We are one team. There is no such thing as individual success without team success.

🌟 Our behaviours guide us and inform how we communicate, collaborate and support each other. They are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous!

What We Will Give You - The Perks:

• Hybrid Model *2/3 days in our Sydney Office*
• Time away from work:
• 23 vacation days annually plus bank holidays
• 10 personal leave days annually
• 2 Volunteer days annually (1 every 6 months)
• Birthday Leave (you get a day off the week of your birthday!)  
• Compassionate Leave
• Summer hours (3 hours off per week during summer 
• Work abroad for 20 days per year - allowing you to travel and work
• Learning hours (3 hours of dedicated learning every 2 weeks)
• Enhanced Maternity and Paternity Leave
• Contribution towards private medical insurance and health & wellbeing allowance (e.g., gym, wellness apps, yoga)