IT Manager

Overview

Jhpiego is an international, non-profit health organization affiliated with The Johns Hopkins University. For 50 years and in over 155 countries, Jhpiego has worked to prevent the needless deaths of women and their families. Jhpiego Corporation has been providing technical support to the Ministries of Health in partner countries across the globe in a variety of technical areas including cervical cancer treatment and prevention, community health, HIV and AIDS, maternal and newborn health, health workforce capacity development family planning, malaria, and IPC/WASH.

The Reaching Impact, Saturation and Epidemic control (RISE) project is a five-year global US Department of State funded project, with a period of performance from Apr. 15, 2019 – Dec. 30, 2027.  RISE supports countries to respond to the HIV epidemic and COVID-19 pandemic by providing technical assistance, service delivery, research, and cross-cutting health system innovations. RISE partners with ministries of health, local stakeholders, and non-governmental organizations in more than 25 countries around the world to advance strategic and policy objectives to control the transmission of HIV and COVID-19. Working across the HIV prevention, care, and treatment cascade, RISE bridges country-led efforts to reach the UNAIDS 95-95-95 goals by 2030. To address the COVID-19 pandemic, RISE provides short-term, emergency response aid, alongside longer-term health systems strengthening, to achieve pandemic preparedness. Targeted technical assistance includes strengthening health information systems, human resources for health, supply chain, and health financing.

The RISE project is looking to hire a IT Manager who will be responsible for providing information technology support services to Jhpiego Eswatini country office programs. The IT Manger provides information technology services to support the implementation of country programs in line with the Jhpiego Global IT policies. He/she ensures laptops, firewalls, routers, switches, and servers are configured in line with Jhpiego configuration specifications. He/she is responsible for implementing change management and applying updates to network devices. He/she collaborates with the program teams to understand the various projects needs and provide relevant Information Technology innovation solutions. He/she provides specifications for Information Technology devices and accessories and performs quality control checks. The IT Manager manages the internet services providers and ensures they provide services in compliance with the agreed Service Level Agreement, SLA. He/she is the Information Technology Lead for the country program.

Responsibilities

• Ensure availability of network equipment and resources to all Jhpiego staff both in the country office
• Provide internet protocol, IP address management for the Local Area Networks in both the country office and the state office
• Conduct IT onboarding and ensure IT tools are assigned to new staff accordingly
• Support the Finance and Operations Director to identify Information Technology needs for the various country projects
• Manage all computers, firewalls, and switches. Ensure all network devices run the most recent firmware by applying new updates to them timely
• Monitor network security alerts and remediate any identified threats to endpoints
• Provide specifications for IT devices and accessories in line with the Jhpiego global practices and the country-level standards
• Provide network support to Jhpiego staff and partners and escalate to HQ where applicable
• Provide technical guidance to the program and country leadership especially during project startup and close-out
• Collaborate with the HQ to provide IT global operations updates to staff
• Support the program teams to identify technology innovation solutions for effective and sustainable project implementations
• Collaborate with the Admin team to ensure IT assets are properly captured in the asset management system
• Coordinate with the IT officer to ensure prompt preventive and corrective maintenance of printers and copiers
• Provide support to the procurement team by signing off on all IT-related tools before they are procured.
• Keep track of all IT inventory using the available Jhpiego inventory database system.
• Establish and revise internal IT policies where necessary.

Required Qualifications

• BSc or HND in any of Computer Science, Information Technology, Electrical Electronics Engineering, and Computer Engineering or any other relevant field
• MSc in Computer Science or related field will be an added advantage
• 7-8 years’ experience with a minimum of 4 years in IT services management in an international NGO
• Professional certification is an added advantage
• Close attention to detail and the ability to communicate with diverse people at all levels is highly desired
• Excellent verbal, written, and presentation skillsApplications will be reviewed on a rolling basis.

Preferred Qualifications

Deadline for applications is 10th October 2025. Applications may close earlier as we are reviewing applications on a rolling basis.

Please apply at www.jobs-jhpiego.icims.com

Applicants must submit a single document for upload to include: cover letter, resume, and references.

For further information about Jhpiego, visit our website at www.jhpiego.org

Note: The successful candidate selected for this position will be subject to a pre-employment background investigation.

Jhpiego is an Affirmative Action/Equal Opportunity Employer

“Jhpiego, a Johns Hopkins University affiliate, is an equal opportunity employer and does not discriminate on the basis of gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, other legally protected characteristics or any other occupationally irrelevant criteria. Jhpiego promotes Affirmative Action for minorities, women, individuals who are disabled, and veterans.

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