Account Director

Our Formula.

Experimentation is the foundation of Chemistry’s culture because Dull is Dangerous. As a creative-led independent full-service advertising agency, we blow up boring every day. We have four strategically placed offices and talent across the U.S. taking risks and overcoming challenges. We’re always asking What if? and What next?  We win all the creative and Agency of the Year awards, but we’re most proud of our number #6 ranking on the A-list. We have about 180 folks across agency disciplines from the best shops around the globe and a growing list of incredible clients. Join us to do your best work and live your best life.

Be The Change.

Studies have shown that marginalized communities such as women, LGBTQ+, and people of color are less likely to apply to jobs unless they meet every single qualification. However you identify, and whatever background you bring with you, please apply if this is a role that would make you excited to come to work every day.  At Chemistry, we believe that diverse teams are multipliers.

Live Your Best Life.

How can we expect you to do your best work if you’re not living your best life? We can’t. 

Come to Chemistry and take advantage of…

• Generous PTO, because recharging fuels creativity.
• Comprehensive wellness benefits, because peace of mind (and body) matters!
• Donation Matching, give back, and we’ll double down.
• Growth and Development Opportunities, keep learning, keep growing.
• Retirement Savings, your future self will thank you.
• Paid Parent Leave, family first, always.

Account Director

Overview:

The Account Director is responsible for the development of ongoing client business relationships. The Account Director may lead and manage a large piece or multiple pieces of smaller business and associated client engagements. The Account Director is responsible for overall client satisfaction, internal team satisfaction, quality of service, financial health of the business while identifying new opportunities, and developing and growing account team.

Responsibilities:

• Build and maintain strong client relationships with the ability to have tough conversations when needed in an effective and respectful way that protects relationship.
• Lead the development of yearly planning, campaigns, projects, and overall health of the business.
• Supports Account Leadership by fostering innovative solutions and reinforcing quality standards across all work.
• Responsible for the growth and development of the account team. Mentoring, encouraging, and empowering/challenging them to grow and deliver against client and agency expectations. This includes providing 6 month and yearly reviews with the team and ensuring everyone is working towards goals and receiving timely and consistent feedback.
• Responsible for the profitability and financial health of the account, as well creative + strategic + media output.
• Responsible for ensuring team and work are getting right internal recognition and partnering with Communications lead on PR/awards and Chemistry social team when necessary. 
• Effective at managing up and down to ensure full team is aware of business updates, key initiatives and any challenges that need to be addressed. Account Leadership should consistently be informed of client health, team health and any key watch outs to ensure line of sight for Senior/Executive level clients.

Expectations:

• Strong client + agency team satisfaction and relationships. 
• Agency profitability and overall client health.
• Ensuring all agency output from all members of the team is meeting client and Chemistry standards.
• Successfully growing and empowering the account team to meet Chemistry role expectations and achieve their yearly career goals. 
• Achievement of short-term and long-term client partnership goals.
• Identify new opportunities for growth and proactive help push clients on new ways of thinking that will dive their business.
• You are seen as a leader around Chemistry. Chemistry leadership trusts and respects your guidance on your businesses and how you help lead by example within Chemistry. 
• Properly manages up to Account Leadership on the business, the team, the work while also identifying areas of opportunity or watchouts.

NOTE: while this is a remote role, the candidate must be based in Maine.

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