Senior Product Manager

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

#Li-Hybrid

Job Description

We are looking for a Senior Product Manager to join our Platform group. This role will focus initially on Access Rights Management (ARM) — a critical foundation for Nexthink’s evolution: today, the platform is primarily used by IT specialists and managers, but tomorrow, with AI at its core, every employee will be able to interact with Nexthink through AI agents. This shift demands a more advanced Access Rights Management system — one that ensures secure, scalable, and seamless role management across the entire organization. This role is therefore essential to enabling Nexthink’s transition into an AI-first platform and unlocking its full potential for every user.

As ARM naturally touches multiple areas of the platform, you will also play a role in ensuring smooth collaboration with adjacent domains, such as Content Management, Integrations, and AI initiatives. Your responsibility is not to own these domains but to sharpen the scope of ARM and ensure it integrates seamlessly, so other product areas can deliver value faster and with confidence.

You will thrive in this role if you are a systems thinker with strong analytical skills, comfortable with complex platform topics, and equally able to represent customer needs. You’ll work closely with engineering, CSMs, and customers to define outcomes, map dependencies, and deliver scalable, trusted capabilities.

What You’Ll Do

• Own and broaden Access Rights Management (ARM): Deliver a scalable and secure platform for roles, permissions, and identity that supports thousands of end users beyond IT administrators.
• Enable future AI-driven use cases: Ensure ARM and related identity capabilities provide the right foundations (APIs, governance, data handling) to power the next generation of Nexthink experiences.
• Engage with customers and stakeholders: Act as the product owner for ARM, ensuring roadmap clarity, alignment, and trust across engineering, CSMs, and enterprise customers.
• Collaborate across platform scopes: Work closely with adjacent areas such as Content Management, APIs, and Data to ensure ARM’s design and roadmap integrate effectively.
• Connect the dots: Identify dependencies, map boundaries, and make complex technical topics actionable for engineering and comprehensible for customers.

Qualifications

• Experience: 5+ years in Product Management within enterprise software or complex SaaS platforms.
• Technical acumen: Solid understanding of backend systems, APIs, identity providers, RBAC concepts, and platform-scale challenges.
• Systems thinking: Strong analytical skills with the ability to structure ambiguous problems, define scalable solutions, and connect technical trade-offs to business value.
• Customer-facing skills: Proven ability to engage credibly with enterprise IT teams, translating complex concepts into clear outcomes for customers.
• Communication: Clear, concise, and structured communicator, able to influence and align both technical and non-technical stakeholders, including executives.
• Language skills: Professional-level English, spoken and written.
• Mindset: Entrepreneurial, outcome-driven, and adaptable; a self-starter who thrives in fast-paced environments and learns new technical domains quickly.
• Collaboration: Passionate about solving challenging problems in a constructive, cross-functional, and global team setting.

Nice To Have

• Prior experience with identity providers, RBAC systems, or content management solutions.
• Experience defining and using metrics/KPIs to guide platform evolution or troubleshooting capabilities.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• 💼 Permanent Contract and a competitive compensation package (Stock Options also included).
• 📍 Amazing centrally located offices near the Bernabeu Stadium.
• 🩺 Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us.
• 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
•  🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• 🤸 Up to 25 EUR per month for a gym subscription.
• 🛴 Flexible compensation plan for childcare & public transportation.
• 🧑‍🏫 Reimbursement of up to 50% of the cost of English & Spanish classes.
• 🍉 Fresh fruit, cookies, soft drinks and protein shakes at the offie.
• 🍕 Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• 📣  Bonuses for referring successful hires after three months of continuous employment.
• 🚚 We offer a relocation package to people who are coming from another country.

Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.