Administrative Lead & Sales Coordinator, Northeast

Your Role At A Glance

The Administrative Lead and Sales Coordinator plays a critical role in ensuring the smooth operation of office environments, supporting sales administration, and maintaining compliance with Environmental Health and Safety (EHS) standards. This position oversees day-to-day administrative functions, manages onsite facilities, and coordinates regional activities to optimize operational efficiency. The role also supports sales processes by handling customer inquiries, managing CRM records, and collaborating with cross-functional teams. Strong leadership, attention to detail, and the ability to work collaboratively across departments are essential to success in this role, especially in crisis management and interdepartmental coordination.

*Must be within driving distance of Tolland, CT. Role will require occasional travel to Sterling, MA*

How You’Ll Drive Success

Oversee Administrative Functions

• Manage and coordinate office administrative tasks, ensuring consistency and efficiency.
• Ensure the office is stocked, as needed, with appropriate office supplies and consumables such as coffee, paper towels, etc.
• Work with regional offices to coordinate deliveries, maintenance work, and other necessary activities to ensure each office is running optimally.
• Provide regular updates and reports to upper management on operational performance and regional activities.
• Coordinate events at regional offices including but not limited to customer-facing trainings, and business unit partner trainings.

Sales Administrative Functions

• Provide software license codes to customers upon confirmation of paid invoices.
• Respond to customer inquiries regarding software code extensions and payment status.
• Collaborate with the Territory team and our customers to facilitate administrative tasks such as customer name changes and PO vendor setup forms.
• Maintain and update customer records accurately within CRM systems.
• Coordinate with Order Processors, Account Managers, and Finance teams to support sales-related administrative functions. 

Onsite Facilities & Ehs

• Emergency Preparedness and Response: Implement evacuation plans and procedures.
• Conduct annual safety drills.
• Health and Safety Compliance: Ensure compliance with OSHA and other relevant health and safety regulations.
• Conduct quarterly safety inspections. Implement corrective actions if necessary.

Interdepartmental Collaboration

• Foster communication and collaboration among different departments to achieve regional goals and maintain a positive working environment.
• Coordinate with various departments to ensure seamless integration of services and optimal use of resources.

Crisis Management

• Handle emergency situations or crises, implementing contingency plans and coordinating with relevant stakeholders to mitigate impacts.
• Address and resolve any operational issues or conflicts in a timely manner, ensuring minimal disruption to overall operations.
• Performs other duties as assigned.

The Talents We’Re Seeking

Education

• Degree in Business Administration, Public Administration, Management, or a related field. Relevant experience may be considered in lieu of formal education.

Required Skills And Experience

• 5+ years of progressive experience in a sales support role, with a strong focus on administrative operations and process optimization.
• Proficiency with Office 365 (Teams, Word, Excel, Outlook, PowerPoint), with a strong willingness to learn and adapt to new systems.
• Leadership Skills: Strong leadership and team management abilities to guide and inspire the territory team.
• Analytical Skills: Ability to analyze data and make informed decisions to drive regional performance.
• Communication Skills: Excellent verbal and written communication skills to effectively convey information and collaborate with stakeholders.
• Organizational Skills: Strong organizational and multitasking abilities to manage various administrative tasks efficiently.
• Problem-Solving Skills: Ability to handle crises and implement effective solutions to ensure smooth operations.
• Above average communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner.
• Proven time management skills and a track record of working in a team environment successfully supporting others.

Preferred Skills

• Working knowledge of CRM platforms, such as Salesforce.
• Familiarity with financial systems, such as NetSuite.
• Building Maintenance: Knowledge of HVAC, security, etc. with ability to coordinate and schedule repairs with approved preferred vendors.

Who We Are

At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of Channel Partners and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies.

As part of Intelligent Manufacturing and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 Channel Partners is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity.

With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry.

Our core values drive everything we do:

• Winning Together: We take the lead with a collaborative spirit and succeed as a team.
• Curiosity: We explore, challenge and innovate to shape the future.
• Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
• Customer-focused: We listen, create, adapt and deliver – always close to our customers.

At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn, and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing.

It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws.

EOE/M/F/Vet/Disabled are encouraged to apply.

We are an E-Verify Employer.