Auto Glass Billing Representative

Auto Glass Billing Representative

Tasks

• Log into the phone system during shift to assist with inbound phone calls.
• Process field credit card payments timely and assist in any work order changes needed before invoicing.
• Manage inbound emails and other communication channels timely and respond with accuracy and timeliness.
• Invoice open workorders throughout the day through our point-of-sale system.
• Work with sales and technicians to wrap up missing work order data to complete the invoicing process.
• Connect Post Scan reports with invoices for GTS.
• Quality check workorders for accuracy prior to invoicing.

Qualifications And Requirements

• Auto Glass administration experience preferred but not required.
• The hours for this role may vary daily depending on the workload. You must have flexibility to work as needed. (This is a full-time job, 40 hours minimum) Month-end will require increased demand and extended hours to close out all markets.
• Working knowledge of Auto Glass Point of sales system GTS, Lynx Services, SGC, Misc. Third-party administrators, and Teams management systems.
• Advanced skills in Microsoft Office, including Word, Excel, and Outlook.
• Ability to write routine reports and correspondence.
• Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately.

Competencies (in order of importance)

• Integrity - Respect and accountability at every level and every interaction.
• Customer Service - Provide the highest level of customer service while building customer satisfaction and retention.
• Innovation - Develops and displays innovative approaches and ideas to our business.
• Teamwork - Contributes to building a positive team spirit, works collaboratively with all departments, and supports everyone’s efforts to succeed.

Lines Of Communication

• The Auto Glass Billing Representative reports directly to the assigned Billing Supervisor - Glass and collaborates closely with the sales and operations team.

Working Conditions

• Frequently required to stand.
• Frequently required to walk.
• Occasionally required to sit.
• Frequently required to use hands and fingers.
• Continually required to talk or hear/listen.