Vice President, Operations - Americas

Company Description

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

Job Description

The Vice President of Operations for the Americas is a key member of the senior leadership team responsible for overseeing the operational performance & strategy for operating and new properties within the Americas region.  This individual will drive excellence in guest experience, financial performance, brand standards, owner relations and property-level leadership across the collection, ensuring each destination delivers the distinctively one of a kind Auberge experience.

Operational Oversight:

• Strategic operational oversight of assigned properties, ensuring alignment with Auberge’s brand, values, and standards of excellence.
• Collaborate closely with each property General Managers, and performance team to optimize guest satisfaction, operational efficiency, and profitability.
• Monitor and improve key performance indicators including ADR, RevPAR, GOP, NPS, employee engagement, and quality assurance scores.
• Oversee owner relations with all stakeholders earning trust and building confidence.
•  Responsible for the key areas that contribute to the positioning and strategy of an opening or property transitioning into the collection 
• Analyze market trends and competitive landscapes to inform strategy and decision-making.

Strategic Leadership:

• Support the development and execution of long-term strategies to grow revenue, increase profitability, and maintain industry-leading guest service.
• Participate in the planning and opening of new properties, ensuring smooth integration and operational excellence from day one.
• Partner with key departments, Wellbeing and Food & Beverage to drive performance, ensure consistent processes and experiences 

Talent Development:

• Mentor and develop property-level leadership teams, fostering a high-performance culture focused on continuous improvement.
• Active involvement in identifying and selecting key leadership (General Manager) for the region
• Champion Auberge’s people-first philosophy by building an inclusive and empowering work environment.

Brand Stewardship:

• Ensure consistent delivery of the Auberge brand experience across all properties, while respecting and enhancing each property's unique character and story.
• Partner with Marketing and Experience teams to enhance guest journeys and drive guest loyalty

Financial Management:

• Review and analyze property P&Ls, budgets, and forecasts.
• Drive margin improvement and operational efficiencies while maintaining luxury service standards.

Cross-Functional Collaboration:

• Serve as a key liaison between property operations and corporate departments including Finance, HR, Marketing, Culinary, and Design.
• Work with Development teams on pre-opening planning, renovations, and capital projects.

Qualifications

• 15+ years of progressive leadership experience in luxury hospitality operations, with multi-property responsibility preferred.
• Deep understanding of luxury hotel and resort operations, with a track record of delivering exceptional guest experiences and strong financial results.
• Inspirational leader with strong interpersonal and communication skills.
• Proven ability to mentor and develop high-performing teams in a values-driven culture.
• Experience within luxury residential operational oversight 
• Willingness to travel extensively to properties across the portfolio, approximately 60% travel throughout the Americas
• Bachelor’s degree in Hospitality Management, Business, or related field; advanced degree a plus.
• Ability to live and work within the United States without sponsorship

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit auberge.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @Auberge and #AlwaysAuberge.

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com.

Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.