Team Lead Rider On Ground Ops

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What's On Our Plate?

• Managing Day-To-Day Operations.

• Manage rider related escalations and resolutions.
• Monitor and improve Rider Performance and Compliance.
• Lead Rider Recruitment for the allocated zones.
• Manage rider roster with proper allocation of shifts/breaks/off-days etc
• Groom rider quality (behaviour, appearance, professionalism, presentational etc).
• Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
• Setting up a performance improvement plan to improve performance of low performing riders.
• Reduce rider complaints originating from customers and/or vendors.
• Monitor riders performance on individual level and responsible for coaching/warning riders.
• What Did We Order

Qualifications

• 2–3 years of experience in Logistics, Customer Support, or Operations.
• Bachelor’s degree in Logistics, Business Administration, or a related field.
• Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
• Fluent in both languages Arabic and English. Urdu is a plus. 
• Strong interpersonal and communication skills with the ability to collaborate effectively.
• Analytical thinker with problem-solving skills and a results-driven mindset.
• Ability to multitask and perform well in a fast-paced environment.