Product Operations Manager

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

Who We Are

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

We are seeking a detail-oriented and analytical Product Operations Manager to join the team in our Indigo Kanata store, located in Ottawa, Canada. In this role, you will be responsible for overseeing the efficient movement of products throughout their lifecycle, from receiving to sales floor placement. You will lead a team to ensure operational excellence, optimize visual merchandising, and drive customer satisfaction.

• Manage and motivate a team to ensure operational excellence and profitable movement of goods throughout the product lifecycle
• Analyze sales performance and key process scorecard data to improve efficiency and effectiveness of product flow processes
• Develop and implement action plans to address gaps in operational performance
• Lead visual merchandising efforts, including regular assessments and implementation of home office initiatives
• Oversee all aspects of product flow, including back-of-house management, sales floor promotional setups, and markdown processes
• Collaborate with store leadership to react to sales trends and customer demands, maximizing margin rates
• Champion customer-centric decision-making processes and anticipate customer needs
• Lead the store's health and safety committee, ensuring compliance with all relevant policies and procedures
• Manage opening and closing procedures for the store
• Foster a culture of continuous learning and improvement within the team

Qualifications

• Bachelor's degree or equivalent work experience
• 2-3 years of management experience in retail or multi-unit business environment
• Proven leadership skills with the ability to build and develop high-performing teams
• Strong analytical skills and proficiency in inventory management systems
• Experience with visual merchandising and store layout optimization
• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Physical ability to be mobile on the sales floor for extended periods and lift items up to 40 pounds using appropriate equipment and techniques
• Proficiency in Microsoft Office suite and retail-specific software
• Demonstrated ability to adapt to changing priorities and manage multiple tasks simultaneously

Additional Information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process. 

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