Soft Services Systems Administrator Lead | Mon - Fri | Balcatta Support Centre

Company Description

Sodexo provides a range of services at remote locations across Australia, servicing both on-shore and off-shore sites, in difficult and challenging environments. At Sodexo, our Energy & Resources segment serves four markets: Mining, Offshore & Marine, Onshore Energy, and Engineering & Construction Projects. Our growing team of employees is dedicated to improving productivity, building meaningful client relationships, reducing on-site problems and improving quality of life for the thousands of Australians who call our remote sites home.

Sodexo has a unique role available for a Soft Services Systems Administrator Lead  to join our team in Balcatta in a full time, permeant role.

The Soft Services Systems Administrator Lead, will be the driving force behind the seamless delivery of system development projects that support FIFO village operations. This role is crucial in designing, managing, and continuously enhancing Project Management Framework systems that enable resource planning, contractor management, and quality assurance—ultimately empowering the Soft Services team to deliver operational excellence at scale. Provides expert knowledge of FIFO remote accommodation environments and associated operational systems to blend technical proficiency with a leadership presence grounded in emotional intelligence. This role anticipates challenges, fosters innovation, and builds collaborative partnerships to streamline processes, maximises efficiency, and maintains high standards of compliance and security. 

This role requires a flexible approach, including occasional travel to FIFO villages and remote sites on an adhoc basis. 

Role Responsibilities Will Include:

Innovate & Optimize Systems

• Lead continuous improvement initiatives to streamline Soft Services systems and processes, enabling delivery of a larger portfolio with existing resources.
• Collaborate with Senior Project Lead and Program Manager to strategically plan and allocate resources, ensuring optimal scheduling and workload balance.

User-Centric Technical Support

• Serve as the go-to technical expert for Qartex, RMS, MS Office, MS-D365, and related reporting tools—providing training, troubleshooting, and proactive support.
• Develop and deliver engaging training workshops to boost user competence and adoption of accommodation management systems.

Quality Assurance & Audit

• Design and implement internal audit processes to evaluate the effectiveness and utilization of Accommodation Management System Frameworks and operational protocols.
• Continuously monitor system performance, identify bottlenecks, and lead cross-functional problem-solving to enhance efficiency and reduce downtime.

Security & Compliance

• Maintain and enforce IT security protocols including access controls, firewalls, and data protection measures. Ensure all systems and processes comply with relevant industry standards, regulatory requirements, and corporate policies. Stakeholder Engagement &
• Communication Coordinate and facilitate key stakeholder meetings to ensure clear communication, alignment, and timely delivery of project milestones. Build strong relationships with operational teams, IT professionals, and leadership through empathetic, transparent, and effective communication.

What we are looking for

• Experience managing FIFO scheduling tools including flight manifesting, bookings, and onboarding systems (desirable)
• Demonstrated experience supporting FIFO remote village accommodation operations, with strong familiarity of logistics, rostering, transport, and cleaning management systems
• Background in vendor and contractor coordination within FIFO environments (desirable)
• Strong familiarity of logistics, rostering, transport, and cleaning management systems
• Familiarity with cloud computing platforms such as AWS, Azure, or Google Cloud
• Expertise with Quartex Suite and Office D365 products Strong analytical skills with the ability to diagnose issues, identify root causes, and implement sustainable solutions
• Solid administrative and documentation skills, with a customer-focused and solution-oriented approach

On offer is the opportunity to join an international organisation that is committed to the growth of its people and business. If you’re looking to join a company that can offer an opportunity to grow and develop your skills while contributing to the continued success of the business, please click APPLY and send through your resume.