Certified Medical Assistant - Psychiatric Program

Company Description

At NATIVE HEALTH, we strive to provide the best health care available for urban American Indians, Alaska Natives, and other individuals who generally experience barriers to health and wellness services.

Mission:  To provide accessible holistic patient centered care, to empower our community to achieve the highest quality health and well-being.

Vision: Healthy People in Healthy Communities.

NATIVE HEALTH Benefits and Perks Include:

• Medical, Vision, and Dental Insurance
• Retirement Benefits - Up to 5% Matching Contribution
• Paid Time Off/Sick Leave
• Paid Holidays (12)
• Tuition Reimbursement and Educational Leave
• Employee Recognition Program

Starting Hourly Pay: $20.85

Certification Required

Job Description

Psychiatric Certified Medical Assistant (PCMA) plays a key role in supporting psychiatric providers and ensuring the efficient operation of the Psychiatric Clinic. This position is responsible for rooming patients and preparing them for appointments with the psychiatric practitioners. The Psychiatric Certified Medical Assistant performs various back-office clinical tasks, including obtaining baseline clinical data (e.g., vital signs), maintaining accurate clinical records, and managing the provider’s caseload.

Working under the direct supervision of the Behavioral Health Coordinator and the general supervision of a psychiatric provider, the PCMA collaborates closely with the care team to support the delivery of team-based, patient-centered care in alignment with best practices and NATIVE HEALTH (NH) policies. This role is essential in fostering a therapeutic and efficient clinical environment.

Key Accountabilities:

1. Provide and promote excellent customer service to visitors, patients, clients, and staff in person and on the phone.
2. Screens patients, documents findings in the electronic medical record system, and alerts the practitioner to special care need.
3. Assists the practitioner and other professional staff in the delivery of patient care; reinforces discharge instructions and deliverable.
4. Administers medications under the direction of healthcare professionals; documents the same in the medical information system.
5. Supports NATIVE HEALTH as needed. 

Knowledge, Skills, And Abilities:

1. Must possess excellent communication skills. 
2. Provide outstanding customer service and help patients feel welcome
3. Knowledge of the medical clinic purpose and operations.
4. Ability to prioritize duties, perform them efficiently and adjust to and accept unexpected events.
5. Knowledge of privacy and confidentiality policies and regulations
6. Knowledge of medical terminology.
7. Medication administration knowledge and skills. [Satisfactorily pass medical assistant competencies]
8. Knowledge of Infection Control and prevention processes.
9. Knowledge of computer-based applications, such as Microsoft 365 (Excel, Word, PowerPoint, and Outlook).
10. Ability to work efficiently and comfortably with other medical clinic employees.
11. Ability to use electronic health records, NextGen. 
12. Ability to be punctual and dependable.
13. Ability to utilize supplies and equipment in a cost-efficient manner.
14. Willingness to learn new tasks consistent with MA training.
15. Skills in the use of medical instruments and supplies.
16. Knowledge of the cultural and social background of the Native American and Alaska Native (AI/AN) and other minority populations.

Qualifications

1. Must have a high school diploma or GED required. 
2. Must be a Certified Clinical Medical Assistant (CCMA) through the National Healthcare Association is preferred or comparable certification from an accredited organization.
3. Two years of experience as an MA in a family practice outpatient setting, including experience with child and adult patients.
4. Evidence of current medication administration knowledge and skills.
5. Comprehension of HIPAA regulations, compliance and violation reporting.
6. Bilingual (Spanish/English) is preferred.
7. Must always be professional in demeanor, dress, and presentation of person and materials produced by this organization.
8. Must be dependable, punctual, reliable, relate well to others, and able to meet deadlines.
9. Must be flexible to work late hours, as necessary.
10. Healthcare information entry and retrieval from the electronic health record skills.

Standard Employment Requirements:

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.