Information Technology (IT) Specialist - Eataly Toronto

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

As a member of Eataly’s IT Team, an IT Specialist is responsible for catering to the technical needs of the Store. The IT Specialist’s main areas of focus are implementation, monitoring and maintenance of IT assets. Reports to the Senior IT Specialist.

This role is a full-time position on-site, and requires mobility between all Toronto locations.

• Understands support problems, analyzes problem data and determines appropriate solutions
• Provides first-level support to customer service requests in a timely and accurate manner
• Escalates complex support requests to relevant IT staffs for resolutions
• Ensures standard operating procedures are followed and meets service level agreements
• Assists in development and enhancement of IT systems, analyzes system issues and provide resolutions
• Assess potential risks and technical challenges and prepare appropriate mitigation plans
• Performs other duties as assigned

Qualifications

• Bachelor’s Degree preferred
• 1 year of related experience preferred
• Good knowledge on information technologies and systems
• Time management and organization skills required

Job Requirements

• Ability to work on-site at Eataly Toronto and travel between stores (Yorkville, Eaton Centre, Don Mills, Sherway Gardens)
• Excellent verbal and written communications skills
• Exemplary organizational skills with a high level of accuracy and attention to detail
• Demonstrated ability to work independently and consistently meet deadlines 
• Proficiency in Microsoft Outlook and Office (Word, Excel, PowerPoint)

Additional Information

Benefits And Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).  Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.  Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.