Technical Account Manager

About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.

About the Role
We are seeking a Technical Account Manager to drive onboarding, adoption, and retention for Sully.ai’s healthcare customers. You will manage post-sale relationships with health systems and payers—ensuring successful deployments, resolving technical challenges, and surfacing opportunities for growth. This role combines technical problem-solving with customer success, requiring someone who thrives at the intersection of product, engineering, and client engagement.

Key Responsibilities

• Lead onboarding for new accounts, ensuring fast, compliant, and high-quality go-lives.
• Translate customer workflows into clear technical implementation plans.
• Monitor customer adoption and proactively address risks to retention.
• Resolve technical blockers in partnership with engineering and product teams.
• Represent the customer voice in roadmap conversations and escalate feedback effectively.
• 3+ years in customer-facing technical roles (e.g., Technical Account Manager, Solutions Engineer, Implementation Specialist).
• Experience driving post-sale outcomes: onboarding, adoption, renewals.
• Strong technical aptitude with APIs, integrations, compliance workflows, or data security.

Hard Requirements

• Demonstrated ability to work cross-functionally with product and engineering teams.
• Excellent communication skills with both technical and non-technical stakeholders.
• Healthcare or health tech experience (EHRs, compliance, buyer cycles).
• Exposure to AI/LLMs, workflow automation, or regulated deployments.
• Proficiency with analytics and customer health monitoring tools.
• Shadow onboarding processes for existing health system and payer accounts.
• Deliver successful onboarding for at least one new customer account.
• Develop an initial account health dashboard with key adoption metrics.
• Success OKRs (90 Days)

Nice-To-Have

First-Month Focus

• Increase adoption velocity across managed accounts by 20–30%.
• Deliver expansion or renewal wins totaling $50K–$100K ARR.
• Establish repeatable playbook for onboarding and account health monitoring.
• Persistent, driven problem solver
• Willing to push back on leadership to defend quality/timelines
• Thrives in high-ambiguity, fast-paced startup environments

Culture Fit

• Why Join Sully.ai?
• 🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• 📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• 🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• 💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• 🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.