Account Manager

About Us
👏 Team from OpenAI, DeepMind, NASA, GoogleX, Tesla, and 2 physicians: 6 exits, 2 IPOs.
🔥 Our model outperforms Claude, Gemini, and GPT-4.5 on clinical benchmarks.
📈 400+ healthcare orgs signed in 16 months.
⚡️ $25M raised from YC, Amity Ventures, Sequoia scouts, and more.
🌎 $1T+ market opportunity. We’re going after all of it.

About the Role
We are seeking an Account Manager to own and grow relationships with Sully.ai’s healthcare customers. This role is responsible for driving renewals, identifying expansion opportunities, and ensuring our customers maximize value from Sully.ai. You will serve as a trusted advisor to physicians and healthcare leaders, partnering with them to eliminate administrative burdens and transform how care is delivered.

Key Responsibilities

• Own a portfolio of healthcare accounts, ensuring strong adoption and satisfaction.
• Drive renewals and minimize churn by building trusted, long-term relationships with decision makers.
• Identify and execute expansion opportunities (upsell and cross-sell) to grow account revenue.
• Partner with Customer Success and Support teams to deliver seamless onboarding and ongoing value.
• Provide customer insights and feedback to Product and Engineering to shape roadmap priorities.

Hard Requirements

• 3+ years in account management, customer success, or post-sales relationship management.
• Track record of meeting or exceeding renewal and expansion goals.
• Exceptional relationship-building and stakeholder management skills.
• Strong communication and problem-solving abilities, with executive presence.
• Comfortable operating in a fast-paced, high-growth startup environment.
• Experience working with healthcare organizations and physician groups.
• Familiarity with EHR systems, healthcare SaaS, or workflow automation.
• Background in both retention- and growth-focused account management.
• Ramp up on Sully.ai’s product, value proposition, and customer success playbook.
• Build relationships with initial book of business and conduct account health checks.
• Partner with Customer Success to develop joint strategies for onboarding and adoption.
• Success OKRs (90 Days)

Nice-To-Have

First-Month Focus

• Achieve at minimum 10% gross retention across assigned accounts.
• Identify expansion opportunities within portfolio.
• Establish executive-level relationships with key decision makers in 100% of accounts.

Culture Fit

• Persistent, driven problem solver
• Willing to push back on leadership to defend quality/timelines
• Thrives in high-ambiguity, fast-paced startup environments
• Why Join Sully.ai?
• 🔥 Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• 📈 Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• 🌎 Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• 💰 Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• 🏆 Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.

Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.