Senior Customer Operations Enablement Specialist

Who We Are

Having surpassed $200M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: AuditBoard is top-rated on G2.com and Gartner Peer Insights.

At AuditBoard, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row, as ranked by Deloitte!

Why This Role is Exciting

Our enablement organization is expanding, and we're seeking a dynamic Senior Customer Operations Enablement Specialist to support our post-sales functions. Reporting to the CAS Enablement Senior Manager, this role presents an exciting opportunity to spearhead the creation, coordination, and facilitation of onboarding programs for our Customer Advisory Services (CAS) organization. The CAS organization encompasses Renewals, Customer Success, Support, Onboarding, and Customer Experience teams.

Key Responsibilities

So, what will this Senior Customer Operations Enablement Specialist DO, exactly? So glad you asked! Our post-sales organization has been steadily growing, and we’d like to bring even more focus to the programs surrounding onboarding new and existing employees, supporting and educating our teams on product launches/system changes/process changes, while also helping improve cultural awareness and organizational connectedness. This means supporting our teams that drive customer adoption, customer retention, and customer satisfaction while driving the creation and continuous improvement of a world-class enablement strategy.

New Employee Onboarding:

• Facilitate, coordinate, and manage onboarding sessions for new hires, tracking outcomes and reducing ramp time

Support for Product Launches and Releases:

• Facilitate training and learning experiences to support product launches, collaborating closely with Sales Enablement, Product, and Product Marketing teams.

Cross-Functional Collaboration:

• Partner with cross-functional stakeholders, including sales enablement, product, and marketing, to analyze training needs CAS.
• Develop specialized content to address team training requirements.

Learning Experience Development:

• Deliver engaging learning experiences using various mediums, such as live classroom training, online/on-demand tutorials, and videos.
• Build and manage training courses within our internal learning management system.

Reporting And Dashboards:

• Prepare ongoing reports and dashboards linking onboarding efforts with ramp time, satisfaction, knowledge comprehension, and skill certification.

Communication Strategy:

• Develop a communication strategy to highlight changes to systems, processes, and reporting across the post-sales organization.
• Emphasize cross-functional impacts through effective communication channels.

Enhancing Cultural Awareness And Connectedness:

• Partner with the HR/People team to develop initiatives to enhance cultural awareness within the post-sales organization, fostering a sense of belonging and inclusivity.
• Implement strategies to improve employee connectedness, engagement, and overall satisfaction.

Attributes for a Successful Candidate

• 3+ years of professional experience supporting multiple cross-functional projects simultaneously for customer-facing SaaS functions (sales, customer success, renewals, customer support).
• 3+ years minimum of SaaS sales/customer success/renewals/customer support experience
• Excellent knowledge of post-sales processes, best practices, and popular tools leveraged by sales and post-sales teams.
• Understanding of training best practices and experience delivering training through a variety of delivery methods (online, in-person, etc.)
• High adaptability, including the ability to manage multiple and competing priorities, quick deadlines, and constant change.
• Expert ability to collaborate and drive co-ownership of key programs and deliverables, while coordinating multiple activities and programs within a team environment.
• Proven experience in fostering a positive and inclusive organizational culture.
• Demonstrated ability to drive employee engagement initiatives.
• Ability to integrate cultural awareness into learning experiences, ensuring alignment with the organization's values.
• Excellent communication and presentation skills.
• Proficiency using the Google suite of products.
• Content creation experience (PowerPoint, Google Presentation)
• Experience utilizing Learning Management Systems (LMS) such as Workramp
• Project Management experience using Monday.com, Jira, Asana, or similar project management software.
• Preference is given to candidates with experience in training and/or enablement focused on sales.

Our Company Values

• Customer obsession: Apply relentless focus on listening to and understanding customers as the core of everything we do
• Win, together: Drive to be the best while supporting each other’s success
• Gritty resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
• Personal improvement: Stay eager to share insights, seek feedback, and continuously learn
• Constant innovation: Challenge the status quo and drive improvements
• Launch a career at one of the fastest-growing SaaS companies in North America!
• Live your best life (LYBL)! $200/mo for anything that enhances your life
• Remote and hybrid work options, plus lunch in the Cerritos office
• Comprehensive employee health coverage (all locations)
• 401K with match (US) or pension with match (UK)
• Competitive compensation & bonus program

Perks*

• Flexible Vacation (US exempt & CA) or 25 days (UK)
• Time off for your birthday & volunteering

• Employee Resource Groups

• Opportunities for team and company-wide get-togethers!

*perks may vary based on eligibility/location

Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.

We love building strong partnerships, but please note that AuditBoard cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.

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