Customer Success Analyst (Contractor)

About Retell Ai

At Retell AI, we're not just automating calls—we’re transforming how the world communicates. Our AI voice agents are reshaping sales, support, and customer engagement for leading brands. Backed by Alt Capital, Y Combinator, and top-tier investors, we've raised $4.7M in seed funding and hit $14M ARR with just 12 people.

We’re one of the fastest-growing Voice AI startups and we're on a mission to become the standard for voice automation at scale. We're also one of the top ranking startups at https://leanaileaderboard.com/.

About The Role

Join as a Customer Success Analyst and help build the systems and insights that power world-class customer experiences all while working with a fast-moving SF tech startup.

You'll work directly with the founders in a high-ownership environment, using data to uncover customer trends, optimize onboarding and support processes, and drive retention and expansion strategies. This role is ideal for self-starters eager to grow, learn fast, and contribute to a category-defining AI platform.

Key Responsibilities

• Revenue Operations:

• Data Analytics:

• Coordinate with Sales to close compliance tasks (e.g., Vendor Agreements, Security Questionnaires).
• Streamline processes to ensure smooth deal closures and compliance adherence.
• Build and maintain dashboards/reports in tools like Mixpanel, Stripe and HubSpot.
• Analyze data to derive insights, requiring strong numerical and data-handling skills.

You Might Thrive If You

• At least 1 year of experience in a customer-facing or customer success role.
• You’re a self-starter who thrives in fast-paced, dynamic environments and takes full ownership of your work — especially when it impacts the customer experience.
• You're comfortable working with tools like Excel, Google Sheets, or CRM platforms (e.g., HubSpot, Salesforce), and may have some exposure to SQL or Python for analyzing customer trends and metrics.
• You’ve shown strong communication, organization, and problem-solving skills through team projects, student leadership, or client-facing experiences.
• You’re curious about AI and emerging technologies, with exposure through coursework, personal projects, or self-driven learning — and you're excited to help customers succeed in this space.

Job Details

• Job Type: Accepting both full-time (40-50 hr/week) & part-time (20-30 hr/week). Onsite with flexible hours.
• Base Salary: Competitive hourly rate
• Location: Redwood City, CA, US.
• US Visas: Sponsors CPT for enrolled university students

Interview Process

• Introductory Call (30 min): Virtual discussion with a department lead to explore your background and alignment with Retell AI’s mission.
• Virtual/Onsite Interviews (1 hrs): Conducted in Redwood City or virtually, with two rounds:
• Data Analytics: Demonstrate skills in data analysis.
• Strategy & Problem-Solving: Tackle a real-world scenario to test your strategizing & reasoning skills.
• Retell AI - API That Turns Your LLM Into A Human-Like Voice Agent
• Retell AI Basics: Everything You Need to Start Building Voice Agents

Learn More

Join Retell AI to shape the future of voice automation, driving operational excellence and contributing to a transformative AI platform.