Business Operations Manager - Production (Contract, Fractional)

About Lilt

AI is changing how the world communicates — and LILT is leading that transformation.

We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.

At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.

LILT is seeking a fractional Production Operations Manager to strengthen day-to-day translation production, drive continuous improvement, and support production workflows. This is a contractor role focused on measurable operational outcomes across cost, quality, and delivery speed.

Role Summary

• Scope: Own targeted production projects and improvements across Contribution Margin, On Time Delivery, and Quality. Stand up lightweight programs and cadences that scale.
• Time: 10–20 hours per week. Fractional contractor.
• Purpose: Deliver short-cycle operational wins, reduce defects, and improve throughput using data, process rigor, and AI-augmented workflows.

Key Responsibilities

• Production Performance:

• Team Enablement

• Process design and optimization

• Agentic Production Enablement

• Program and project management
• Quality and risk management

• Data And Reporting

• Cross-Functional Coordination

• Monitor and improve contribution margin, on-time delivery, and quality for priority accounts and workflows.
• Run weekly production reviews with clear inputs, metrics, and follow-ups.
• Document and train Production Team on new and improved tools and processes, ensuring demonstrable understanding of the process
• Change management - ensure adoption of new tools & processes, leveraging data and engagement/communication skills to ensure broad rollout across the organization
• Map current-state workflows, identify bottlenecks, and implement defect-prevention and zero-touch/zero-defect practices.
• Lead Six Sigma–style problem solving, root cause analysis, and standard work creation.
• Partner with BizOps and Production to operationalize agentic workflows.
• Coordinate experiments, prompt iterations, and acceptance criteria into production-facing SOPs.
• Convert ambiguous goals into defined projects with timelines, owners, and success criteria.
• Drive cross-functional teams to achieve these goals, proactively communicating progress, risks, and decisions needed to key stakeholders
• Establish proactive checks and automated controls where feasible. Ensure corrective actions are verified and sustained.
• Pull and analyze operational data using SQL. Build lightweight dashboards or views for weekly and monthly operating rhythms.
• Facilitate handoffs with Production, Talent Management, Revenue Operations, and BI. Keep comms tight and outcomes transparent.

Required Experience

• 5+ years in Translation Operations or Production within Language Services, including hands-on familiarity with linguist workflows, Quality Assurance, and delivery at scale.
• Demonstrated Six Sigma or continuous improvement expertise in a tech-forward environment.
• Strong SQL and data fluency. Able to self-serve analyses and validate results.
• Project and program management in cross-functional settings with clear outcome tracking.
• Experience with AI-augmented or agentic production flows, prompt iteration, or human-in-the-loop QA.
• Familiarity with production KPIs and weekly operating cadences in BizOps-style orgs.
• Comfort with Google Sheets, Looker Studio, Jira, and similar tools used across BizOps and Production.
• Contract, fractional: 10–20 hours per week
• Location: Remote

Nice To Have

Engagement Details

• Reporting: BizOps, with close alignment to Production leadership
• Compensation: Hourly rate commensurate with experience

Our Story

Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.

LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.

With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.

Our Tech

What Sets Our Platform Apart:

• Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
• Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
• 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
• Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review

Lilt In The News

• Featured in The Software Report’s Top 100 Software Companies!
• LILT makes it onto the Inc. 5000 List.
• LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry.
• Check out all our news on our website.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.