Portfolio Support Officer -2025397

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.  If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.  ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

Responsibilities

• Collaborate with the Portfolio Development Manager (PDM) and Office Directors to implement local engagement strategies that align with national campaigns
• Provide copywriting and contextualization support for marketing playbook deliverables, including:
• Email appeals
• Social media captions
• Landing pages
• Digital advertisements
• Support major campaign execution through content development and messaging alignment.
• Coordinate and support email marketing efforts, including segmentation strategies for local offices (LOs), ensuring alignment with HubSpot workflows and national efforts.
• Source, draft and submit 1–2 stories per month from LOs for use by national teams, while also helping train local staff/volunteers in ethical storytelling and informed consent practices
• Manage and maintain CRM systems, including:
• Blackbaud NXT data entry and management
• HubSpot segment/list collaboration
• Workflow support for story fulfillment, social media, and event lead generation
• Provide tailored coaching and systems support in higher-capacity offices and more direct execution in lower-capacity offices.
• Leverage SharePoint and other internal resources for content access and collaboration.
• Participate in ongoing training and apply best practices in HubSpot, digital engagement, ethical storytelling and other advancement strategies

Job Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm World Relief’s Core Beliefs and Statement of Faith, and acknowledge World Relief’s Christian Identity and National Evangelicals For the Health of The Nation document
• 2+ years of hands-on experience in social media and/or mass email marketing, preferably in a nonprofit or donation-based organization
• Bachelor’s degree in marketing, communications, or a related field
• Knowledge, Skills, Abilities, and Others required to complete the essential job functions
• Excellent written and verbal communication skills; strong copywriting skills.

Preferred Qualifications

• Knowledge of CAN-SPAM Act and GDPR regulations to ensure email compliance
• Knowledge of key paid advertising marketing metrics and KPIs
• Understanding of paid advertising best practices, including list management, segmentation, A/B testing, automation, optimization
• Familiarity with HTML/CSS for email template customization is a plus
• PMP certification is a plus

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees. World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. ***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.