Receptionist/ Administrative Assistant

About myPlace HealthmyPlace Health was founded in 2021 by mission-aligned healthcare leaders and organizations that are committed to drastically improving health outcomes, quality and experience for vulnerable older adults and frail seniors. We specialize in providing value-based, comprehensive care and coverage for older adults with significant needs so they can thrive in the homes they love and in the communities they cherish.  Our mission is simple: to enable older adults to live the independent lives they deserve. We pursue this mission through our myPlace PACE (Program of All-Inclusive Care for the Elderly) model, which provides seamless primary care, integrated health plan coverage, personalized social engagement, and customized services delivered in the participant’s preferred place.   myPlace Health is building a mission-driven team that shares our passion for redefining the way older adults experience care as they “age in place” in the community. This is a unique opportunity to take on one of our country’s most challenging healthcare problems and join a fast-growing, dynamic team as we prepare to scale our mission to serve more markets. 
About This RoleAre you a friendly, organized, and compassionate professional who loves creating a warm and welcoming environment? As a Receptionist in our PACE (Program of All-Inclusive Care for the Elderly) center, you’ll be the first smiling face our participants, visitors, and team members see each day. Your role is more than just answering phones and managing front desk operations—you’ll be a key part of a mission-driven team dedicated to providing exceptional care and support to older adults.
If you thrive in a people-focused, fast-paced setting, enjoy helping others feel at home, and love keeping things running smoothly, we’d love to meet you! Come be a part of something meaningful and make a real difference in the lives of those we serve.

What Does Success Look Like As Our Team Member?

• Warm Welcomes & Participant Check-ins – Greet participants and visitors with a friendly smile, check them in and out, and ensure accurate documentation in our CRM/EHR systems.
• Communication & Call Management – Answer and route incoming calls, take messages, respond promptly, and document interactions in the EHR.
• Maintaining a Welcoming Environment – Keep the reception area neat, organized, and inviting for all who enter.
• Participant Referrals & Outreach Support – Send referrals and prospective participant information to the Outreach Team.
• Emergency Response – Respond to urgent calls following established policies and procedures to ensure participant safety.
• Mail & Package Coordination – Process all incoming mail and packages and distribute them efficiently.
• Calendar & Event Support – Manage the office calendar, schedule conference rooms, and assist with setting up activities.
• Facility & Equipment Coordination – Schedule maintenance and services for the center’s equipment to keep everything running smoothly.
• Opening & Closing Duties – Support facility operations by ensuring all systems are functioning properly and reporting any issues.
• Office & Supply Management – Keep the team stocked with necessary office and breakroom supplies by managing inventory and placing orders.
• New Hire Onboarding Support – Assist hiring managers with welcoming and onboarding new employees to ensure a smooth transition.
• Day-to-Day Center Support – Help with daily operations, including assisting with day center activities, meal services, and escorting participants as needed.
• Reporting & Compliance – Assist in preparing reports and supporting audits required by DHCS, CMS, and other regulatory bodies.
• Special Projects & Administrative Support – Provide organizational and administrative assistance on special projects to enhance the center’s operations.
• Other Responsibilities as Needed – Contribute wherever support is needed to keep our center running efficiently and participants feeling cared for.

What Does An Ideal Candidate Look Like?

• Educational Foundation – High School Diploma or GED is required to support your success in this role.
• Front Office Experience – Previous experience working in a healthcare facility's front office helps you navigate patient interactions and administrative tasks with confidence.
• Administrative & Technical Skills – Familiarity with standard office procedures, including filing, record-keeping, and using office equipment, supplies, and computer software, ensures smooth day-to-day operations.
• Clinical Knowledge (Preferred) – A Certified Nursing Assistant (CNA) certification is a plus, offering additional insight into participant care.
• Compassion for Older Adults (Preferred) – Experience working with frail elderly populations is highly valued and enhances your ability to provide empathetic support.
• Bilingual Abilities (Preferred) – Fluency in English/Spanish, English/Cantonese, English/Mandarin, or English/Vietnamese is a plus, allowing you to connect with participants in a meaningful way.
• Reliable Transportation – A valid CA driver’s license, personal transportation, a good driving record, and auto insurance (as required by state law) ensures you can support center operations as needed.
• Commitment to Safety – Proof of current CPR/BLS certification (or willingness to obtain within 30 days of hire) is preferred, ensuring you are prepared to assist in emergencies.

The Fine Print

• Work Location: This role is 100% on-site at our Greater Los Angeles location (90057), giving you the opportunity to stay closely connected with the team and our participants.
• Schedule: Monday through Friday, with consistent hours from 8:00 AM to 5:00 PM so you can plan your workday and life with ease.

What To Expect From The Work Environment

• You’ll be seated at the reception desk for much of the day, greeting participants, caregivers, and visitors with a smile.
• You’ll often stand, walk, or move around the center to support participants or assist team members.
• You’ll use your hands and fingers frequently to operate phones, computers, and office equipment.
• Occasionally, you may lift or carry items up to 20 pounds (like files, packages, or supplies).
• Good hearing and communication skills are key for answering phones, greeting visitors, and responding to participant needs.
• You’ll need to see and read participant information and computer screens clearly to keep things running smoothly.
• Sometimes you may need to bend, reach, or stoop to retrieve supplies or help with simple tasks.

Your ApplicationPlease submit your resume/CV. Our Commitment to Diversity, Equity and InclusionAt myPlace Health, we value the diversity of our team members, and we are committed to building a culture of inclusion and belonging.  We pride ourselves to be an equal opportunity employer.  People seeking employment at myPlace Health are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law. COVID-19 Vaccination PolicyAt myPlace Health, we provide safe and high-quality care to our participants. To achieve this, we have a policy that strongly recommends Covid-19 vaccination to keep both our team members and participants safe. Medical and religious exemptions can be granted based upon review of proper documentation. We adhere to all federal, state, and local regulations by obtaining necessary proof of vaccination prior to employment.  Beware of Scams and Fraud Please beware of scams that solicit interviews or promote jobs for opportunities that are not listed on our website or are not directly related to a job you applied for yourself. Please be advised that myPlace Health will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission by selecting the ‘Rip-offs and Imposter Scams’ option: https://reportfraud.ftc.gov/#/