Customer Service Coordinator

Who We Are:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

Who You Are:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

The Role:

The Customer Service Coordinator supports Disability Services operations by managing communication channels and resolving inquiries from consumers, caregivers, and internal teams. Acting as the first point of contact across phone, email, and system communications, this role ensures timely, accurate responses and smooth access to services. By coordinating with team members and maintaining accurate records, the Customer Service Coordinator helps deliver an effortless experience for consumers and caregivers while upholding compliance standards.

Primary Responsibilities

• Manage inbound communication channels (phone, email, and mail) to respond to inquiries and assign tasks to team members.
• Collaborate with the office team to resolve issues, facilitate documentation, and ensure timely completion of support tasks.
• Update and maintain accurate provider and consumer records in case management and tracking systems.
• Coordinate outbound communication projects, mass campaigns, and response management as assigned.
• Support office projects and process improvements while assisting with billing, payroll, and enrollment issue resolution.
• Monitor referral cases, process background checks, and manage provider onboarding tasks.
• Ensure compliance with Regional Center requirements, HIPAA, and company policies while maintaining secure documentation.

This is a hybrid position, coming into the Fullerton office 1x per week. 

WHAT YOU BRING TO THE TABLE:

Skills

• Strong communication and relationship-building skills with diverse stakeholders
• Problem-solving and decision-making abilities to resolve inquiries efficiently
• Excellent time management and organizational skills in a fast-paced environment
• Attention to detail and accuracy in documentation and data entry
• Proficiency with Microsoft Office and electronic case management systems
• Ability to collaborate across teams while working independently when needed
• Customer service or administrative experience, preferably in healthcare or related fields
• Reliable attendance and ability to adapt to shifting priorities
• WHAT WE BRING TO THE TABLE:
• Problem-solving and decision-making abilities to resolve inquiries efficiently
• Excellent time management and organizational skills in a fast-paced environment
• Attention to detail and accuracy in documentation and data entry
• Proficiency with Microsoft Office and electronic case management systems
• Ability to collaborate across teams while working independently when needed
• Customer service or administrative experience, preferably in healthcare or related fields
• Reliable attendance and ability to adapt to shifting priorities
• WHAT WE BRING TO THE TABLE:

Qualifications

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions.  At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

• By Email: info@dcba.lacounty.gov
• By Web: https://dcba.lacounty.gov/contact-us/
• By Phone: (800) 593-8222

For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:$21—$23.63 USD