Sr. Principal, Global Benefits

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

As the Principle, Global Benefits Manager, you will oversee the design, implementation, and evaluation of PagerDuty's worldwide benefits programs. Working closely with senior leadership, you will ensure alignment with organizational objectives and legal compliance across multiple regions including the United States, Canada, Portugal, Chile, UK, Australia, The Netherlands, and Japan. Collaborating with both team members and cross-functional stakeholders, you will oversee program budgets, maintain market competitiveness, lead vendor management and deliver high-quality service globally. Additionally, you will serve as a strategic resource, providing counsel on benefits offerings and regulatory compliance. This role demands a seasoned HR professional with experience in benefits operations, strong analytical skills, and a proactive approach to addressing employee needs.

You Will;

• Design, implement, and evaluate PagerDuty's global benefits programs, encompassing health and welfare benefits, wellbeing, leave management and retirement benefits.
• Collaborate with leadership to align programs with organizational strategic objectives and ensure compliance with legal requirements across multiple jurisdictions.
• Provide strategic direction for the Benefits Service Delivery Partner team, ensuring timely resolution of 2nd tier employee benefit inquiries, strategic benefit communication initiatives, and collaborative partnerships.
• Develop functional strategies and specific objectives for the team.
• Utilize market data surveys and industry networking to evaluate trends and maintain market competitiveness of all benefits offerings.
• Lead the development and management of program budgets for assigned areas.
• Uphold the benefits philosophy, ensuring equity, and offerings alignment with company values and market standards.
• Provide consultation and serve as a resource to leadership, HR Business Partners, and Recruiting on benefits programs, policies, and practices.

Key Responsibilities:

• Excellent communication, interpersonal, and presentation skills with the ability to engage with stakeholders at all levels.
• Strong relationship-building skills with the ability to influence leadership and collaborate effectively across functions.
• Demonstrated ability to design and implement benefits programs in a dynamic, fast-growth environment.
• Strong project management skills, creative problem-solving, and strategic thinking.
• Self-motivated, results-oriented, and highly organized with a bias for action and attention to detail.

Basic Qualifications:

• Minimum of 10 years of Human Resources experience with a focus on managing Compensation & Benefits functions for a global organization.
• Bachelor's degree in human resources, business, management, or related field required, or equivalent work experience.
• Proficiency in using data and analytics to manage performance, develop insights, and support decision-making.
• Knowledge of benefits regulations in the United States, Canada, Portugal, Chile, UK, Australia, The Netherlands, and Japan.

The base salary range for this position is $131,000 - $220,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant To Apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where We Work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

• Location restrictions:
• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
• Candidates must reside in an eligible location, which vary by role.

How We Work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your Package May Include:

• Competitive salary
• Comprehensive benefits package 
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About Pagerduty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. 

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.