IT Systems Administrator

About UsLeoLabs is the world’s leading commercial provider of low Earth orbit (LEO) mapping and Space Domain Awareness (SDA) services. LeoLabs was founded in 2016 as a venture-funded spinout of Silicon Valley research pioneer, SRI International, by scientists and space industry veterans committed to securing Low Earth Orbit (LEO). LeoLabs is built on 30+ years of R&D in radar systems and satellite tracking algorithms. The team is rapidly expanding its global radar network and data services platform to help satellite operators deploy their services safely and to empower governmental space agencies with detailed visibility into the LEO ecosystem. As commercial space ventures and newly-formed space agencies from every corner of the globe compete for their place in the second space race, LeoLabs is here to address a new generation of risks and opportunities to preserve LEO for future generations.
The Opportunity  You will be joining our growing IT team, which has responsibility for all central systems and support.  You will be leading the effort to streamline, automate, and grow our IT support processes.  This position will work with the Head of IT to complete support requests, while working on IT Infrastructure and Automation projects. 

Qualifications

• Strong background in Troubleshooting 
• 5 Years Desktop support 
• 5 Years macOS support 
• 5 Years Windows support 
• Experience with Video Conferencing systems (e.g. Zoom) 
• 5 Years experience supporting Cloud Productivity suites (e.g. Office 365) 
• Advanced PowerShell scripting experience 
• Security Clearance 
• Advanced experience with Microsoft Defender and Sentinel 

Preferred Qualifications

• Advanced Experience with Intune
• Advanced Experience with Jamf Pro
• Experience supporting Android, iPhone, iPad
• Great customer service, interpersonal, and communication skills
• Familiarity with network equipment, wifi systems, and VLANs
• Experience with endpoint deployment automation systems
• Experience with Atlassian suite (Jira, Conlfuence, etc) administration
• Familiarity 802.1x, RADIUS, and NACs
• Experience supporting Executive Staff

Within 1 Month, You’Ll

• Complete our onboarding program designed to get you up to speed on our business, vision and team 
• Gain an understanding about how your role fits into LeoLabs broader organization 
• Ramp up on current onboarding and support processes  

Within 3 Months, You’Ll

• Be deeply involved with the onboarding for all new employees 
• Work towards upgrading our existing wireless setup 
• Understand our systems and actively streamlining support requests 
• Work towards streamlining our computer deployments 

Within 6 Months, You’Ll

• Streamlined the onboarding experience 
• Work toward automating the new hire setup 
• Settled on awifi upgrade path 
• Worked with our Software teams to streamline and automate vulnerability management 

Within 12 Months, You’Ll

• Have automated the new account setup process 
• Streamlined new computer rollouts using automation tools 
• Deep understanding of our support processes and actively finding ways to improve them 
• Upgraded wifi setup with additional security and authentication 
• Have a deep understanding of our IT infrastructure and created a plan to streamline and enhance 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ITAR REQUIREMENTSTo conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be eligible to obtain the required authorizations from the U.S. Department of State. More information regarding ITAR can be found at DDTC’s website here.