Distribution Enablement Specialist

What We Do
Coda delivers commerce solutions that accelerate global growth for our partners. With over a decade of experience, we’re trusted by 300+ publishers—including Activision, Bigo, Electronic Arts, Moonton, and Riot Games—to grow their revenue and audiences worldwide.
Our suite of solutions includes Custom Commerce, a fully customizable web store; Codapay, enabling seamless direct payments through API integration on publishers’ websites; Codashop, the go-to marketplace for millions of gamers to purchase in-game content; and Distribution, extending Codashop content through our network of trusted commerce partners.
Headquartered in Singapore with a team of 400+ Codans, Coda has been recognized as an industry leader, named an APAC High Growth Company (2023) by Financial Times, one of Granite Asia’s NextGenTech 30 (2024), a payments leader on Fortune’s Fintech Innovation Asia list (2024), and listed among The Straits Times Fastest Growing Fintechs (2024).
For more on how Coda helps publishers grow faster and smarter, visit coda.co.
As a Distributor Enablement Specialist, you'll be the primary point of contact for our distribution partners, ensuring they receive timely and effective support for all operational inquiries. You'll play a crucial role in maintaining smooth operations by addressing a wide range of issues, from transaction and inventory checks to technical troubleshooting and communicating vital product updates with multiple cross-functional teams internally.

Responsibilities

• Serve as the main point of contact for distribution partners, handling general inquiries related to transactions, order status, and inventory levels.
• Efficiently investigate and resolve issues concerning incorrect SKUs, ensuring data accuracy and minimal disruption to partner operations.
• Provide initial support and troubleshooting for technical issues reported by distribution partners.
• Act as the liaison between partners and internal technical teams (TS team, Dev team) for escalated issues, ensuring clear communication and timely resolution.
• Proactively inform distribution partners about new title/SKU launches, price updates, and other relevant product or platform changes.
• Ensure partners have the most current information to manage their sales and operations effectively.
• Have a clear understanding of FAQs and the ability to do ad-hoc communications towards all relevant stakeholders.
• Collaborate closely with internal teams, including the TS (Technical Support) team, Development team, and Distribution Back Office team, to ensure comprehensive support and swift resolution of partner issues.
• Document all inquiries, resolutions, and communications accurately in our support systems.
• Contribute to the team's success by performing other duties as assigned.
• Willingness to work in shifts.

Requirements

• At least 2 years of experience in a customer support, technical support, or operations role, preferably within e-commerce, digital distribution, or a related technology-driven industry.
• Experience working directly with business partners or B2B clients is a plus.
• Experience with using tools such as Slack, Zendesk, or JIRA is also a plus.
• Basic understanding of technical concepts related to digital platforms, APIs, or data flows, sufficient to grasp and relay technical issues.
• Familiarity with troubleshooting common technical problems.
• Strong ability to analyze issues independently, identify root causes, and propose effective solutions, especially for data discrepancies like incorrect SKUs.
• Detail-oriented approach to checking transactions, inventory, and product information.
• Excellent English written and verbal communication skills, with the ability to clearly explain complex information to non-technical users and effectively communicate technical details to internal teams.
• A calm and professional demeanor, even when handling challenging inquiries.
• Fluent in Bahasa Indonesia is a plus.
• Ability to manage multiple inquiries simultaneously, prioritize tasks, and work effectively in a fast-paced environment.
• Proficient in using support ticketing systems and other communication tools.
• Good documentation or writing skills is a plus.

Working at Coda
With Codans spread across over 20 countries worldwide, our fast-paced, challenging, and highly collaborative environment breaks down time zones and cultural barriers, empowering you to chase innovative ideas, contribute to Coda’s growth, and make a lasting impact.
If you have a passion for pushing boundaries and thrive on continuous improvement through experimentation, we would love to hear from you!
Our Perks*
Wellness Boost: Stay healthy with resources for physical and mental well-being with our flexible benefits and Employee Well-being Program - because you matter!
Customized Benefits: Tailor your benefits with our flexible plan.
Growth Opportunities: Unlock your potential through clear progression paths.
Skill Development: Access training resources to fuel your personal and professional growth.
Volunteer Time Off: Enjoy paid time off to make a difference in the world through volunteering.
Family Support: Take advantage of paid Family Care Leave to bond with your family, while our selected Flexible Benefits also cater to your family's needs.
Benefits are reviewed and updated on a yearly basis
We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.
Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!