CRM & Revenue Operations Manager

Job Title: CRM & Revenue Operations ManagerType: Full-timeExperience: 3+ yearsLocation: Madrid
What about us?
Launched in 2023, INFINIT is a fast-growing fintech scale-up operating in multiple countries across Europe and Americas.
At INFINIT we are on a mission to reshape the future of SMEs. Our all-in-one operating system has banking at its core, and empowers small business owners and their teams to seamlessly manage and optimize every aspect of their business. By focussing on specific industries, INFINIT delivers tailored, high-value solutions, while building innovative AI products to further unlock significant growth opportunities for our customers. INFINIT operates globally, with ambitions to further expand its footprint to redefine the fintech landscape for SMEs worldwide.
Join us on the INFINIT journey as we revolutionise the SME economy and drive meaningful impact through innovation 🚀 
The Role
As the CRM & Rev Ops Manager at INFINIT, you will own, optimize, and scale our CRM strategy. This role will ensure our HubSpot platform is fully leveraged to drive customer acquisition, engagement, and retention, while enabling sales, marketing, and customer success teams to perform at their best.

What Do We Want To Achieve Together?

• Hubspot configuration and management - Maintain and optimize Hubspot platform to support outreach growth sales/CSM agent efficiency
• Marketing Automation and Campaign Management - Develop and implement automation workflows to enhance customer engagement and staff efficiency using HubSpot.
• Segment audiences and tailor marketing efforts to different customer personas.
• Performance Monitoring and Analysis:Analyze outbound campaign performance using HubSpot’s analytics tools and provide feedback to the team.
• Offer data-driven recommendations and insights to management to improve marketing efforts, ROI, and staff performance.
• Training and SupportProvide training and ongoing support to team members on HubSpot best practices.
• Stay up-to-date with the latest HubSpot features, updates, and industry best practices.
• Collaboration:Work closely with Sales, CSM teams to ensure alignmentCollaborate with others departments to ensure seamless implementation of strategies
• Partner with the content team to track performance and effectiveness of sales strategies and improve them.

What Do You Need To Be Successful In This Role?

• Minimum 3 years of experience working with Hubspot
• SQL knowledge required
• Python desirable 
• Hubspot certifications in Sales and service (Marketing is a plus)
• Strong analytical skills to monitor and assess campaign performance
• Excellent communication skills
• Ability to collaboratively manage projects with Sales, CSM teams

What Will You Find Working At Infinit?

• Competitive Salary and Equity: We offer highly competitive salaries and a stake in our success with share options because we're building this together.
• Diverse and Inclusive Team: Join a dynamic and international team in excess of 8 nationalities. You'll have the chance to work with experienced professionals from around the world, fostering a rich learning environment.
• Inspiring Mission: We are dedicated to revolutionizing business financing and making a    positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
• Flexible Benefits: Access Flexible Retribution benefits through a convenient mobile app
• Health and Well-being: Your health matters to us. You will have access to top-quality Medical & Mental Health Insurance.
• Quality Time Together: We foster a sense of community with annual gatherings and bi-weekly office team gatherings. You're more than welcome to join us for quality time.
• Personal Time Off: Enjoy flexibility with your personal time off.
• Flexibility and Ownership: We trust our team and we are goal-oriented. Enjoy the flexibility of hybrid working 3 days a week in our Madrid office and 2 days at home.

Diversity and Inclusion
INFINIT promotes an inclusive culture that seeks equity and values different perspectives. We are proud to be an equal opportunity employer and consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic.