Sales Support Specialist (WFH)

About Penbrothers

Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.

About The Client

Our client is a market innovator in one-piece, easy-to-install shower pans that come pre-pitched with integrated curbs, entrances, splash walls, and PVC drains. They also offer complementary products such as shelves, benches, niches, and ledges. All products are Ready to Tile, allowing installers to set tiles directly onto the leak-proof surface.

Their mission is to simplify the shower selection and installation process. Their solutions are engineered to streamline residential and institutional shower projects for building professionals and contractors, saving both time and labor while delivering an affordable, high-quality, and customizable shower solution to customers.

About The Role

The Sales Support Specialist ensures seamless execution of the sales process from initial quote to invoicing and collections. This role is pivotal in maintaining operational accuracy, driving customer satisfaction, and enabling the sales team to focus on revenue generation. The specialist will coordinate across internal teams - including engineering, operations, and finance - to ensure orders are processed correctly, delivered on time, and aligned with company standards.

What You’Ll Do

• Quote Management & Customer Onboarding
• Create, enter, and maintain accurate quotes in QuickBooks.
• Set up new customer accounts and ensure all records are complete and up to date.
• Prepare comprehensive quote packages and coordinate with the Sales Coordinator for distribution.
• Sales Order Processing & Coordination
• Convert approved quotes into sales orders within the ERP system, ensuring 100% data accuracy.
• Issue timely sales order confirmations and coordinate requirements with engineering and operations teams.
• Communicate deposit requests and follow up with customers to ensure prompt payments.
• Invoicing & Payment Management
• Generate and issue invoices and payment requests through QuickBooks.
• Apply payments accurately to respective sales orders and reconcile discrepancies.
• Maintain real-time financial records to support reporting and decision-making.
• Collections & Compliance Support
• Monitor outstanding payments and proactively follow up to minimize delinquencies.
• Assist with lien filings and notices to owners to safeguard compliance and company interests.
• Collaborate closely with Accounts Receivable to resolve payment discrepancies efficiently.
• Experience: 3-4 years in sales support, order processing, or related administrative/operational roles.
• Generate and issue invoices and payment requests through QuickBooks.
• Apply payments accurately to respective sales orders and reconcile discrepancies.
• Maintain real-time financial records to support reporting and decision-making.
• Collections & Compliance Support
• Monitor outstanding payments and proactively follow up to minimize delinquencies.
• Assist with lien filings and notices to owners to safeguard compliance and company interests.
• Collaborate closely with Accounts Receivable to resolve payment discrepancies efficiently.
• Experience: 3-4 years in sales support, order processing, or related administrative/operational roles.

Requirements

What You Bring

• Technical Skills: Proficiency in ERP, accounting systems (QuickBooks preferred); advanced Microsoft Office skills, particularly Excel, Outlook, and Word.

• Core Competencies:

• Exceptional attention to detail with a strong commitment to accuracy in data entry and record-keeping.
• Proven ability to multitask and manage competing priorities effectively.
• Strong critical thinking skills with the capacity to work independently and make sound decisions.
• Excellent written and verbal communication, able to convey information clearly to internal teams and customers.
• Collaborative mindset, capable of working seamlessly across sales, engineering, operations, and finance teams.
• Exceptional attention to detail with a strong commitment to accuracy in data entry and record-keeping.
• Proven ability to multitask and manage competing priorities effectively.
• Strong critical thinking skills with the capacity to work independently and make sound decisions.
• Excellent written and verbal communication, able to convey information clearly to internal teams and customers.
• Collaborative mindset, capable of working seamlessly across sales, engineering, operations, and finance teams.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You’Ll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.