Head of Core ML Products

What we’re building and why we’re building it. 

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users. 

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

At Fetch, we value curiosity, adaptability, and the confidence to explore new tools — especially AI — to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next — with us.  Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

The Role:

We’re looking for a Head of Core ML Products to accelerate and innovate on the ML/AI-driven systems that decode, enrich, and connect billions of data points we ingest from receipts and other behaviors to help over 12.5M users Live Rewarded. These technologies fuel nearly every surface of the Fetch app, from personalized shopping recommendations and insights to campaign measurement and capturing anomalous user behavior.

You’ll be joining Fetch at an inflection point, where new technologies and tooling are evolving our ways of working and building products. You’ll dig deep into product and engineering workflows, and ensure every aspect of our Core ML Products are highly accurate and performant.

Role Responsibilities:

• Own the vision, strategy, and execution for our receipt scanning, product matching, catalog enrichment, and user trust/safety products, which power both consumer and B2B experiences across Fetch.
• Collaborate cross-functionally with our core ML and AI teams, including our Chief AI Officer, LLM Labs, Sales Operations and Go-To-Market to ensure we deliver scalable, accurate, user-centric and compliant solutions. 
• Collaborate across the Product Org to ensure systems capturing receipt and behavioral intelligence are deeply embedded into consumer experiences and brand outcomes (e.g., targeting, measurement)
• Build the intelligence and rules-engine that power anomalous behavior detection and user education, and establish brand trust within the Fetch ecosystem.
• Lead and grow a high-performing team to support your goals, providing guidance on product craft, technical partnership, and cross-functional delivery while also directly owning strategic initiatives of your own.
• Use data, experimentation, and instincts to drive prioritization, define success metrics, and course-correct as needed.
• Immerse yourself in the Fetch consumer and partner experiences to become an expert in your subject area; you live on our apps
• No excuses; take ownership and responsibility for outcomes, and be ready to take action to remediate issues and solve tough problems in a fast-paced environment

Minimum Requirements:

• Strong track record of building and scaling ML/AI/LLM-driven, data-intensive systems, ideally involving product catalogs, taxonomy design, or computer vision.
• 7+ years of product management experience
• 2+ years managing PMs or cross-functional pods
• Adept at navigating highly technical conversations with engineering and ML leaders, while keeping user outcomes at the center.
• Skilled in experimentation and data interpretation, including hypothesis-driven development and continuous learning.
• Confident setting strategy, framing tradeoffs, and aligning stakeholders across product, engineering, analytics, ops, and executive teams.
• Thrive in ambiguity and move quickly—defining your own roadmap when necessary and making bold bets when the time is right.
• Comfort guiding teams through system migrations, technical debt paydown, or large-scale data infrastructure evolution.
• Experience with consumer or retail data platforms, such as in ecommerce, loyalty, ads, or retail tech.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break. 
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. 
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.

Learn more: Fetch Recruitment Scam Warning.