Senior Solutions Architect

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your Opportunity

Solutions Architects are the trusted advisors to New Relic prospects and clients. As part of the Strategic SA Organization, you will support New Relic customers observability transformation initiatives. Solutions Architects work collaboratively with New Relic’s customers across segments, Sales, Engineering, Product Management, and Marketing organizations. You will collaborate to work on strategic engagements requiring a higher degree of strategic planning, consulting, hands-on technical expertise, and internal New Relic cross-departmental collaboration.

Solution Architects help shape and execute a strategy to build mindshare and broad use of the New Relic platform with customers by becoming the trusted advisor. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. Proficiency in connecting technology solutions to measurable business value is critical to a Solutions Architect. Candidates should also have a demonstrated skill to think strategically about business, products, and technical problems.

You will specialize in leading observability land and expand opportunities by providing thought leadership for solution design, implementation of best practices, and technical troubleshooting. You’ll enable the measurement and analysis of the success of New Relic’s go-to-market strategy, both the land and expand motions.

If you’re passionate about helping customers solve business problems with observability and ultimately be a trusted advisor then solution architect this could be the perfect opportunity for you!

What You’Ll Do

• In partnership with sales and product teams, lead technical evaluations via New Relic POC/POV ownership, and SA workshops
• Regularly visit New Relic customer offices to understand and align with their objectives
• Create and maintain relationships with key customer contacts that contribute to large Net ACR deals and platform consumption
• Accelerate transformation initiatives and observability maturity for New Relic customers and prospects
• Engage with customers, both onsite and remote, in a technical consultancy and advisor role during different phases of sales cycles while providing technical assistance and solution guidance
• Understand and document the current and desired state of the customer’s observability state and design solutions to address the identified gaps
• Map desired customer business outcomes to the required observability capabilities
• Build the brand, trust, and credibility in the observability space by developing artifacts such as reference architectures, technical blogs, conference presentations, a repository of field resources 
• Continuously improve your professional skills with a focus on personal mastery and team learning through activities such as training, reading, and seeking mentorship from others

Your Qualificationsmust-Have:

• BS in CS (or equivalent) 
• 4+ years of professional experience developing with at least one programming language such as Java, Python, or Golang
• Hands-on experience and working understanding of OpenTelemetry standards and other OSS such as Prometheus, Grafana
• Observability experience with either New Relic, Splunk, AppDynamics, DataDog, Dynatrace, Grafana Labs, or other observability platforms
• Understanding of Service Level measurement approaches
• Experience with DevOps, SRE, and Platform Engineering service delivery disciplines 
• Hands-on experience with cloud native technologies - Kubernetes, Docker, serverless
• Technical, Executive presentation, and communication skills
• Ability to analyze & interpret business requirements and customer interactions to anticipate and guide client needs
• Ability to effectively communicate with all levels of customer organization from executive to developer/practitioner levels
• Proficiency in both Spanish and English is required.

Nice-To-Have

• MS in CS (or equivalent).
• Background in mobile device platforms & architectures (IOS & Android)
• Experience contributing to or working as a maintainer of an open-source project
• Familiarity with industry standards such as TOGAF & ITIL
• Fluent in Portuguese

Please note that visa sponsorship is not available for this position.

Qualified applicants may inquire about visa sponsorship (including transfer of a current H-1B visa), but the company does not support or sponsor O-1, F-1, or J-1 visas, or candidates who require commencement of an H-1B "cap case" petition for future work authorization. This position is to be filled as soon as possible.

#Li-Mm4  #Li Hybrid

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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