Junior Customer Care Agent

Summary

Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Swedish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.

Job Description

As customer care agent you will: 

• Provide basic technical support to our customers and partners 
• Manage incoming calls and emails in expected quality and quantity 
• Solve basic customer issues 
• Delegate more complex problems to teams responsible  
• Cooperate with higher level customer support teams 

What do we expect from you: 

• Fluent in Swedish language (C1-C2 level)
• Have English on good spoken and written level (ideally B2) 
• Fluent Slovak language is a plus/not mandatory 
• Be active OS Windows user 
• Having previous experience with customer support or assistance is warmly welcomed/not mandatory 
• Have focus on meeting goals 
• Speak in a professional tone of voice 
• Like to learn new things and be flexible in finding solutions 
• Show ownership and sense of responsibility for your tasks

Basic wage component (gross): from 1300 Euro

• Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months) 

#Li-Lv1 #Li-Hybrid #Entrylevel

Benefits

Health & Well-Being

• BenefitPlus
• Healthcare (check-ups/annual programs)
• Multisport card
• Travel card "električenka"
• Supplementary pension saving
• Sick days

Family

• Marriage allowance
• Childbirth allowance
• Parental contribution
• ESET family events (Family day, St.Nicholas)

Office

• Refreshments in the office (fruits, coffee, soft drinks)
• Let´s get together breakfast
• Activity room, quiet room
• ESET events (Žranica, Christmas party..), teambuildings

Other

• Loyalty allowance
• Loyalty extra days off
• Loyalty cake
• Loyalty glass award
• Refer a friend
• Christmas presents
• Discounts from external providers

Primary Location

Bratislava

Additional Locations

Time Type

Full time