Senior Solution Delivery Consultant- GEHRIMED (Onsite, Overland Park, KS)

Responsible for collaborating with clients to configure software solutions in pre-production and production environments.

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!   

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care. 

Senior Solution Delivery Consultant – GEHRIMED

GEHRIMED is a leading cloud-based, mobile EHR and practice management platform purpose-built for geriatric and long-term post-acute care (LTPAC) providers. Designed to resolve the complexities of geriatric medicine, GEHRIMED streamlines documentation, scheduling, billing, and reporting while supporting seamless interoperability with major facility EMRs. With tailored workflows and a user-friendly interface, our solution empowers clinicians to deliver exemplary care across fee-for-service and value-based care models, helping practices scale efficiently and navigate the evolving landscape of geriatric healthcare.

As a Senior Solution Delivery Consultant, you will play a critical role in implementing and optimizing GEHRIMED’s EHR platform for provider groups expanding into new areas such as behavioral health, wound care, and chronic care management. You’ll lead first-of-their-kind implementations, working closely with clients to configure systems, manage facility integrations, and support tools like patient portals, direct secure messaging, MyHealthPoint, and CCM.

Your day-to-day will include managing incoming cases, tracking integration queues, and conducting weekly follow-ups to ensure smooth onboarding and support. You’ll also gather and document business requirements, lead design sessions, and mentor junior team members. In addition, you’ll analyze data to assess configuration readiness, identify risks, and report solution status to both clients and leadership. Your ability to navigate complex relationships, drive process improvements, and document best practices will be key to delivering scalable, high-impact solutions that improve care delivery in the post-acute space.

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Qualificationsrequired

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
•  At least 1 year of process improvement experience
• At least 1 year of project execution experience
• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS

Preferred

• Familiarity with GEHRIMED and other Netsmart EHR solutions, with a strong understanding of workflows in long-term care, senior living, and human services.
• Hands-on experience with ServiceNow, SQL, and Microsoft platforms (e.g., Excel, SharePoint, Teams, Power BI).
• Working knowledge of integration standards and protocols, including HL7, ADT messages, and FHIR APIs.
• Experience using Jira or similar project management and issue tracking tools.

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.