Manager, Sound, Vision & Technical Operations

Company Description

Filmhouse Group houses multiple business within the media and entertainment space. The award winning Filmone Entertainment and the dynamic Filmhouse Cinemas. Our mission is "to provide magical experiences through content that entertains and inspires, delivering world-class services and exceptional value to our audience".

The group is supported by a corporate operations management team that ensures our operations area aligned to International Best-Practice.

Job Description

• Lead and manage the Technical Operations team within the Sound and Vision Department, ensuring alignment with business objectives.
• Monitor reports and data to proactively prevent show losses and safeguard company assets.
• Audit and maintain the quality of all screen presentations (sound and projection) to exceed guest expectations.
• Oversee maintenance processes for all sound, vision, and projection equipment, ensuring consistent compliance with company standards.
• Drive cinema profitability by monitoring and controlling technical operational costs.
• Champion and enforce technical standards, operational procedures, company policies, and industry best practices.
• Maximize the performance of technical staff through strong leadership, coaching, training, and performance management.
• Lead recruitment, evaluation, and onboarding of new technicians from both internal and external sources.
• Identify opportunities for revenue growth through innovative cinema technologies and present them as new business opportunities.
• Build and maintain strong partnerships with international technology providers and partners.
• Develop regional technical champions by training and mentoring selected internal staff.
• Streamline documentation, reporting, and requests processes.
• Oversee quality control (QC) checks for all multimedia content (features, shorts, adverts, trailers, subtitles, etc.).
• Provide access to training programs and workshops to promote a culture of continuous learning and innovation.
• Implement digital delivery systems for uploading and downloading directly to projectors from the support office.
• Conduct preventive checks and maintenance on projectors, lamps, and servers across at least three cinema locations each quarter.

Qualifications

• Bachelor’s degree in ICT, Media Technology, or related field.
• Minimum of 5 years’ experience in cinema, broadcast, or audiovisual technical operations.
• Proven leadership experience in managing technical teams across multiple locations.
• Strong knowledge of digital projection systems, audio technologies, and cinema operations.
• Ability to manage budgets, control costs, and contribute to overall profitability.
• Experience with digital content delivery systems and enterprise software (Odoo experience is an advantage).
• Excellent communication, leadership, and problem-solving skills.
• Passion for innovation and delivering world-class guest experiences.