Senior Manager, Service Logistics Repair

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Description

Your Career

We are seeking a highly skilled and experienced Sr. Repair Manager with a background in manufacturing or test engineering to lead our hardware device repair program. This role is a critical link between engineering and service operations, responsible for developing and managing the technical processes that ensure the efficient, high-quality, and cost-effective repair of our cybersecurity devices. The ideal candidate is a hands-on engineer who excels at process optimization, root cause analysis, and leading a technical team in a fast-paced environment.

Key Responsibilities

• Repair Engineering & Process Management:
• Program & Team Leadership:
• Process Improvement & Data Analysis:
• Design, develop, and document standardized test processes and procedures specifically for the repair and refurbishment of cybersecurity devices.
• Lead the troubleshooting and resolution of complex technical issues found during the repair process.
• Collaborate with the R&D and manufacturing teams to implement Engineering Change Orders (ECOs) in the repair flow, ensuring clear instructions and successful execution.
• Select, qualify, and manage the technical readiness of test equipment and tools used by the repair team.
• Oversee the day-to-day operations of the repair program, ensuring all Service Level Agreements (SLAs) and quality metrics are met.
• Provide technical guidance and mentorship to a team of repair technicians and junior engineers.
• Partner with supply chain and logistics teams to manage the flow of defective units and the inventory of repair parts.
• Lead cross-functional meetings with engineering, quality, and customer service to review repair data and drive improvements.
• Utilize data from repair yields, cycle times, and failure analysis to identify process bottlenecks and drive continuous improvement.
• Conduct in-depth root cause analysis on field failures to provide actionable feedback to the design and manufacturing teams.
• Develop and monitor key performance indicators (KPIs) to measure program effectiveness and report on progress to leadership.
• Implement lean manufacturing or Six Sigma principles to streamline repair operations and reduce costs.

Qualifications

Your Experience:

• Bachelor's degree in Electrical, Mechanical, Industrial, or a related Engineering discipline.
• A minimum of 5 years of experience in a manufacturing or test engineering role.
• Prefer  2 years of experience in a leadership or program management capacity, with a proven ability to manage technical projects and personnel.
• Demonstrated experience in designing test processes and fixtures for electronic hardware.
• Proven expertise in troubleshooting and root cause analysis of complex electronic and mechanical systems.
• Strong understanding of Engineering Change Order (ECO) processes and product lifecycle management.
• Excellent communication, interpersonal, and leadership skills.
• Experience with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle).

Preferred Qualifications:

• Experience with repair or refurbishment operations for networking or data storage  devices.
• Familiarity with the hardware and software components of cybersecurity devices.
• Experience working with third-party service providers or contract manufacturers.

Additional Information

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $205,000 - $307,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

• Our Commitment
• We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.