Senior/Lead Program Manager - Copperleaf AI Foundation Team

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS

Job Description

The Opportunity

We are looking for a Program Manager to lead the AI Foundation team at Copperleaf. This team is responsible for building the underlying framework that will power much of the customer-facing AI capabilities in our product over the coming years. The work is both technical and experiential: designing the infrastructure, interaction models, and user interfaces that will shape how our customers engage with co-pilots, agents, and other AI-driven features within the Copperleaf Suite.

The AI Foundation team will also lead the development of several customer-facing AI capabilities, including re-imagining Guided Investment Management from the ground up with AI at its core. This is foundational work: what you and the team create will set the stage for a new era of our product.

As a Program Manager, you will act as the bridge between Design, Development, QA, and our clients—helping the team focus on the highest-value problems and ensuring they are solved in ways that are elegant, practical, and forward-looking.

Key Responsibilities

• Provide strategic leadership and vision for the AI Foundation program, ensuring alignment with Copperleaf’s product strategy and the growing role of AI in our solution.
• Lead the delivery of core AI infrastructure as well as user-facing features– including design patterns, interaction models, and user interfaces– to underpin co-pilots, agents, and other AI-driven features.
• Ensure strong alignment and clear communication across Engineering, Product, Design, and Business stakeholders to keep initiatives coordinated and on track.
• Partner with architects, designers, developers, QA, and operations to integrate AI capabilities seamlessly into the product and bring them to market successfully.
• Use AI tools to streamline workflows, improve communication, and support efficient, predictable delivery.
• Act as a point of contact for various product areas (GIM, Capture, etc.) to provide support, guidance and troubleshooting and triage bugs and backports.

Building Knowledge

• Develop deep expertise in the frameworks and infrastructure that support AI in the Copperleaf platform, including cloud technologies and Azure AI Foundry.
• Stay fluent in AI tools and emerging capabilities, applying them to improve program outcomes and delivery practices.
• Lead with a customer-first mindset, ensuring client feedback informs the design of co-pilots, agents, and AI-powered features.
• Actively engage with stakeholders to gather input and prioritize enhancements that balance technical needs with business goals.

Applying Skills

• Demonstrate strong business and technical acumen, aligning cross-functional teams around shared AI goals.
• Communicate complex AI strategies and frameworks clearly to both technical and non-technical audiences.
• Use AI-powered tools to improve problem solving, increase visibility, and support faster decision-making.
• Stay adaptable and decisive, keeping momentum in fast-moving and ambiguous environments.
• Foster trust, collaboration, and clarity across distributed teams.

Influencing Behavior

• Use deep familiarity with the Copperleaf Suite and industry knowledge to connect program direction to real-world customer challenges.
• Support continuous improvement and a shared vision for the future through thoughtful stakeholder engagement and communication.
• Promote your area of expertise through presentations, documentation, and knowledge-sharing activities.

Embracing Ai-Native Talent

At Copperleaf, we believe that fluency with generative AI tools and technologies can be a powerful accelerator for innovation and impact. We’re particularly excited to work with individuals who:

• Frequently explore and apply AI solutions to improve efficiency, automate tasks, and enhance decision-making.
• Stay curious and informed about the latest trends in AI, including how generative tools are reshaping work.
• Have real-world examples of how AI has helped streamline workflows, uncover insights, or create new value in their past roles.
• Approach challenges with a mindset that blends technical know-how with AI-enabled creativity.

If you’re someone who naturally turns to AI as part of your problem-solving toolkit, we’d love to see how you’ve used it to make an impact.

Qualifications

You Have the Following Background

• 8+ years of proven experience leading complex projects or initiatives, with clear accountability for outcomes.
• Trusted by peers and stakeholders as someone who is reliable, organized, and able to see projects through to completion.
• Strong communication and collaboration skills, able to work effectively across functions and with customers.
• Deep familiarity with the Copperleaf Suite and how our clients in electricity, oil & gas, mining, and other asset-intensive industries use it to solve real-world problems.
• AI-native: familiarity with the technologies that underpin large language models and modern AI, along with a clear understanding of industry trends and where the technology is heading.
• Ability to balance competing priorities, align stakeholders, and keep momentum in dynamic environments.
• Comfortable engaging directly with customers and representing their needs in product-facing discussions.
• Program management experience is not required, but a strong track record of project leadership and accountability is essential. Experience with agile software delivery is an asset.

Additional Information

What We’Re Offering

• Salary Range: $140,000 to $170,000 annually + bonus
• Flexible paid time off, including sick and holiday
•  Medical, dental, & vision insurance
•  RRSP with Company contribution
•  Flexible spending accounts
•  Life insurance and disability benefits
•  Tuition assistance
•  Community involvement and volunteering events

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.