Executive Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia's 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Executive Administrative Assistant

Full Time

• Position : Supervisor
• Four Seasons Hotel Seoul

The Executive Administrative Assistant provides comprehensive support and clerical expertise to the Executive Office, ensuring all guest and employee inquiries are handled with confidentiality, efficiency, courtesy, and professionalism to achieve the highest levels of satisfaction while upholding Four Seasons standards. This role assists the General Manager and Hotel Manager with their administrative duties, supports operational projects across the hotel, and contributes to quality assurance initiatives that drive continuous improvement. This position is offered as a 13-month contract to cover for an existing employee’s childcare leave.

Education

A university degree or equivalent experience required

Experience

Minimum of 3 years in Executive Office Administration in hospitality, service or luxury industry.

Desired Skills

• Provide comprehensive administrative support to the General Manager and Hotel Manager, including calendar management, correspondence, translation, filing systems, meeting agendas, travel arrangements, payroll records, and issuance of hotel vouchers.
• Coordinate communication on behalf of the Executive Office, including handling calls, emails, guest feedback channels (Contact Us, Qualtrics, TripAdvisor, Glitch), and Elite Guest/VIP program follow-up.
• Review and analyze guest satisfaction surveys (Qualtrics) and feedback, summarize recurring issues, and prepare reports and presentations for the Planning Committee and corporate visits if applicable.
• Support hotel-wide quality assurance by assisting with service audits, brand/Forbes/LQA assessments, departmental follow-ups, and tracking key quality metrics.
• Partner with departments to document and update Standard Operating Procedures (SOPs) and monitor compliance with service quality standards.
• Attend selected meetings (GM Direct Line, Night Owl), record accurate minutes, and distribute accordingly.
• Coordinate and assist in planning guest and employee engagement events.
• Maintain confidentiality of sensitive hotel, guest, and employee information at all times.
• Manage office organization, supplies, and records to ensure smooth daily operations.
• Work harmoniously and professionally with colleagues, guests, and external partners, embodying the Four Seasons Golden Rule.

Eligibility

• Must have previous experience in a similar position in a similar work environment.
• F&B or Rooms operational experience preferred.

Key Functions

• Strong communication skills with the ability to write and speak in polished, professional English and Korean; excellent grammar and vocabulary.
• Demonstrated knowledge of executive office administration with proven ability to support senior leadership effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, Teams) and familiarity with hospitality/guest feedback systems (Opera, Table Solution, Qualtrics, TripAdvisor, Glitch).
• High attention to detail, accuracy, and organizational skills; able to manage multiple priorities in a dynamic environment.
• Service-oriented with the ability to anticipate needs and provide outstanding support to internal and external stakeholders.
• High level of professionalism, integrity, and discretion in handling confidential matters.
• Flexible and resourceful, with proven ability to adapt leadership style to varied operational situations involving both guest and house needs.
• Sociable, approachable, and helpful personality; maintains a positive and professional demeanor in all interactions.

Visa Requirements

Must already possess valid work authorization in South Korea.

We look forward to receiving your application!