Food & Beverage Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

A romantic hideaway set in a tropical paradise. A gentle ocean breeze floats up the granite hillside and into your tree-house villa, reminding you to take it slow. Whether it’s just the two of you, or the extended family, spend days lounging by your private pool and playing in the turquoise waters of Petite Anse bay, or find bliss at our hilltop Spa, before a sunset meal on a deserted beach. However paradise might look for you, we guarantee you’ll find it here.

he ability to develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods. Train, supervise and discipline all outlet staff. Maintain a friendly yet unobtrusive manner with all guests. Possess a management ability that ensures a successful handling of the outlets Control reservations and seating of the outlet with regards to service standards. Ensure the correct and consistent service techniques for various meal periods will be demonstrated by all staff members. Anticipate, in advance, all materials and supplies and assure their availability. Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment. Observe daily conditions of all physical facilities and equipment in the outlets; makes recommendations for corrections and improvements as needed. Prepare staff schedules, which allow for appropriate service while controlling labor costs and overtime. Ensure a safe working environment for all employees within the outlet. Understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of beverages Maintain a daily log for communication between outlet staff and with upper management. Supervise the public areas and restrooms. Attend and participate in all required meetings. Promote teamwork and foster a harmonious working climate. Promote good public relations and handle complaints or concerns of guests. Handle all inventories directly involved with the operation of the outlet. Utilize the computer system in ringing, printing and closing checks as well as shift reports. Recognize and address potential disruptive or undesirable guests. Process a guest walk out. Properly handle and report employee and guest accidents. Respond properly in any hotel emergency or safety situation. Perform other tasks or projects as assigned by hotel management and staff. Continually be aware of departmental needs as they relate to production and staffing. Forecast workloads and checks work schedules prepared by subordinate managers for all outlet employees. Assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance. Control standards, performance, employees' conduct, dress code, appearance, sanitation, etc., according to established policies. Formulate and recommend changes to improve employees' performance and teamwork. Review performance with every Department Head on an annual basis. Keep employees informed about hotel policies and changes. Develops analyses and implements merchandising that meet the profile of Four Seasons Hotels and guest patronage. Manages and controls overall expenses of the outlets focusing on higher revenue and profit. Work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices, and to see that below standard items are never accepted or served. Keep informed of special events such as Ramadan, Eid, etc. Knowledge of P.O.S. system of hotel Keep the waste factor in the hotel at a minimal level. Ensure that Department Heads maintain inventories and par stocks. Assist and produce divisional budget, revenue and expenses. Ability in all facets of Human Resources nature interviewing, evaluating, discipline, termination. Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts.