Sales & Revenue Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About The Location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader's Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About The Role

The Sales and Revenue Coordinator supports the Director of Sales, Assistant Director of Sales, Director of Revenue, & Commercial Director with reporting & administrative tasks related to Sales, Marketing & Revenue throughout the hotel. Role has dual reporting to Director of Sales and Director of Revenue. 

What you will do

• Compiling of reports for Commercial Team as follows: 
• Complete daily sales administrative tasks such as setting up amenities, merging proposals/contracts/addendums, routing turnovers for confirmed business, sending Canary links, assigning leads, answering inquiry lines for Commercial Department, and email coverage for Commercial Coordinators and ADOS when needed 
• Send out site inspection forms and ensure showrooms and meeting space are ready for client viewing in partnership with Hotel Operations Team 
• Group Definite turnover review to ensure accurate inventory management and controls 
• Maintain all sales files according to established procedures and standards 
• Golden Sales & Catering Administrative duties such as compliance with corporate standards, entering events/group bookings, managing contract templates, and interface management 
• Ensure accuracy of information in Golden Sales & Catering (Salesforce), edit and audit Golden related reports, and maintain up-to-date tools 
• Cover the essential functions of revenue management in the absence of the DORM – run & update forecast report with input from CD, run and update yield strategy sheet with input from CD, monitor reservation pickup, update rate code yielding in PMS, ensure compression date monitoring is in place 
• Assist with ad hoc projects in relation to corporate requests, Marketing Plan / budget seasons, pilot projects and revenue strategy initiatives 
• Submits daily revenue information to STR for benchmark reporting  
• Support on special projects assigned to the Commercial Team 
• Proficiency with PMS (OPERA), Salesforce (Golden Sales & Catering), Excel, Microsoft Word and PowerPoint, TravelClick, STR, Ideas and other business analytic tools such as Adobe analytics, Power BI for reservations 
• Daily: revenue pickup report, status change reporting, turndown reports, market production and history reports and reservations entered reports
• Weekly: Pace Reporting, group pickup meeting preparation, and pipeline report
• Monthly: group & travel industry month end reporting
• Annual: Territory reporting for goal setting
• Ad hoc report requests​​
• Assist DORM and CD in compiling presentation decks for monthly, weekly and ad hoc meetings 
• Group attrition reporting & attrition database management for supporting Managers 

Candidates must have valid work authorization for the U.S. 

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. 

Benefits of Working at Four Seasons 

• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan) as well as Paid Time Off & Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Inclusive and diverse employee engagement & recognition events all year-round
• Exclusive discount and travel programs with Four Seasons

• Complimentary Employee Meals

• And so much more!
• Compensation: $25.82 - 27.32 per hour
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you elevate your craft.

Learn more about Four Seasons Hotel Chicago and Four Seasons Hotels & Resorts by visiting us below: 

• Instagram: @FSChicago 
• Twitter: @FSChicago 
• Facebook: https://www.facebook.com/FourSeasonsHotelChicago/ 
• LinkedIn:  https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/ 
• Learn More About Who We Are:  We Are Four Seasons 

If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact the People & Culture Department at 312-649-2369.

Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company!  We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf