Customer Experience Agent/Associate

Customer Experience Agent based in Budapest

Join Maersk, a global leader in integrated logistics. With over a century of industry leadership, we are now expanding our capabilities to become a truly end-to-end logistics service provider. Innovation and transformation are at the heart of this journey, and we’re redefining what’s possible in global trade—setting new standards for efficiency, sustainability, and customer experience.

By joining our team, you’ll be empowered to simplify complex logistics processes and deliver intelligent, customer-friendly solutions. This isn’t just about the role you play in our business—it’s about the impact you can make in the world. Let’s create a better tomorrow, together.

What We Offer

• A global career with growth opportunities and international mobility.
• Industry-leading talent development and internal training programs.

• Flexible Workplace Policy

• Excellent benefits, including a competitive pension scheme and health insurance.
• Top-tier parental leave policy, recognized as one of the best in the industry.
• A diverse, inclusive, and collaborative work environment.

Your Responsibilities

• Manage and monitor end-to-end FCL ocean shipments (import/export, customs, land transportation).
• Coordinate with stakeholders to ensure smooth shipment flow.
• Resolve customer queries and maintain proactive communication.
• Ensure timely and accurate documentation.
• Follow SOPs/IOPs and identify process improvements.
• Participate in client calls to support seamless operations.
• Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
• Participate in organizing webinars for new customers.

What We’re Looking For

• Strong communication and presentation skills; not afraid to speak with customers and stakeholders or represent the team.
• Proactive mindset—you bring ideas, challenge the status quo, and think outside the box.
• Passionate, curious, and open to taking on new challenges and projects beyond daily tasks.
• A team player with a customer-centric and solution-oriented approach.
• Eagerness to learn and grow in logistics— basic Logistics/supply chain knowledge (fresh graduates welcome).
• Comfortable working with online systems and digital tools.
• Fluent in Hungarian and English; other languages are a plus.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.