Customer Experience Agent (experienced or non-experienced candidates)

At Maersk, we’re on a transformative journey to simplify global trade. As a true integrator of container logistics, we connect and streamline our customers’ supply chains through global end-to-end solutions. This is your opportunity to be part of something bigger—impacting the world economy while growing your career.

A.P. Moller - Maersk is an integrated container logistics company. Connecting and simplifying trade to help our customers grow and thrive. With a dedicated team of over 96,000, operating in 130 countries; we go all the way to enable global trade for a growing world.

For more information: www.maersk.com

We’re looking for a Customer Experience Agent to join our team in Cairo on a 12-month fixed-term contract. This role is ideal for someone early in their career or seeking a fresh start in the logistics industry. You’ll take full ownership of the customer experience by managing and monitoring the end-to-end shipment process.

What We Offer

• A dynamic role in the world’s largest container shipping company
• Exposure to a fast-paced, international business environment
• Opportunities to grow professionally and personally through hands-on experience
• A collaborative culture that values openness, development, and diversity
• A comprehensive induction and onboarding plan, including cross-functional exposure and a dedicated Maersk Buddy
• Hybrid working model: 3 days in the office / 2 days from home (first 3 months fully office-based)

What you'll be expected to do:

• Own and manage customer shipments from end to end
• Act as the primary point of contact, proactively communicating with customers
• Collaborate with internal teams to ensure smooth shipment execution
• Handle inbound/outbound calls and digital interactions with professionalism
• Identify customer needs and provide tailored solutions, including upselling where appropriate
• Resolve issues constructively and seek continuous improvement
• Build strong relationships with customers and internal stakeholders
• Share knowledge and best practices to support team success
• Who We’re Looking For

We welcome applications from individuals of all backgrounds and experiences. You might be a recent graduate or someone looking to pivot into logistics. What matters most is your mindset and motivation.

You’ll thrive in this role if you:

• Are fluent in English and Arabic (written and spoken)
• Have strong communication and interpersonal skills
• Are customer-focused, adaptable, and eager to learn
• Enjoy problem-solving and thinking creatively
• Work well under pressure and manage multiple tasks effectively
• Are a team player with a proactive and accountable approach

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.