Global Account Manager

Key Responsibilities

Client Strategy & Ownership

• Lead the full lifecycle management of assigned Global Accounts, including vision-setting and execution.
• Based on a thorough risk assessment, develop in-depth account plans capturing client strategy, stakeholder mapping, and market dynamics.
• Define commercial objectives, relationship priorities, and strategic initiatives across each client organization.
• Align local Key Account Managers and country teams to ensure consistent implementation across all cooperation markets.

🔹 Commercial Leadership

• Design and execute negotiation strategies tailored to each client's structure and expectations.
• Lead tender coordination, securing appropriate resources across functions.
• Own pricing strategy approvals within delegated authority limits.
• Ensure compliance with group policies, commercial guidelines, and legal requirements.

🔹 Stakeholder Engagement

• Build relationships with senior executives (COOs, CEOs, Country Managing Directors), including all relevant functions (Retail IT, Legal, Procurement, Finance, Treasury, Operational and Business Retail, Trainings and Marketing).
• Deploy “Second Face” strategy with Global Blue Management team to deepen influence and embed the partnership value across all relevant leadership levels in the client organization
• Collaborate with internal teams – KAM, Tech, Product, Operations, Customer Value Creation, Business Intelligence, Digital Marketing, Finance and Legal - to shape priorities and drive execution.

🔹 Prospect Strategy

• Define approach for top prospects – new clients or markets -, developing tailored pursuit plans and managing follow-up.
• Work with Country Managing Directors and Heads of Key Accounts to establish local interaction models. 

Key Performance Indicators (KPIs)

• Customer Retention and Satisfaction
• Net Turnover & Turnover from New Business
• Market Share Growth
• Refund Ratio, Issue Ratio, Merchant Commission Ratio
• New Service Adoption and Cross-Selling Success 
• Internal Collaboration
• Line Manager, Head of Global Accounts
• Country Managing Directors and local Heads of Key Accounts
• Global Technical Account Managers, Product Development and Field Service Management teams
• Customer Value Creation, Business Intelligence, Digital Marketing
• Legal, Finance, Operations 

Required Background & Experience

• Minimum 6 years of senior commercial experience in complex B2B environments with long sales cycles
• Proven success in international client management and tendering
• Bachelor’s degree required; advanced degree a plus
• Fluent in English and German; French advantageous 

Skills & Competencies

• Strategic and global mindset with strong business acumen and social competence
• Excellent negotiation, listening, and interpersonal abilities
• Resilience and ability to thrive under pressure
• Competence in multitasking and setting clear priorities
• Reasonable grasp of / interest for retail tech and payment systems
• Working knowledge of CRM and financial reporting tools
• Proficient in MS/Google Office and project management principles