Client Implementations Manager - Vice President

Job Description:

• Job Title: Client Implementations Manager
• Corporate Title: Vice President
• Location: New York, NY

Overview

The Client Implementation Manager is responsible for managing projects to implement cash management products and services for American global clients. Cash Management products provide a wide range of solutions that help clients improve liquidity and cash flow and optimize their treasury and payment businesses. Examples include account opening, simple and complex liquidity structures, foreign currency exchange tools, disbursements, electronic banking tools, etc. The role will require heavy client interaction as well as coordination amongst all stakeholders, e.g., Sales, IT, QA, and Operations in order to manage and successfully complete the implementation.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift, and volunteer programs

What You’Ll Do

• Reports to the Head of Implementation and Service or respective team lead
• End to end management and execution responsibility of large projects comprised of various internal and external bank, technical, legal and client groups globally
• Development and maintenance of detailed project plans. Detailed deal tracking and reporting by employing standard project management tools, and Deutsche Bank’s Internal tracking tools
• Maintain functional & technical understanding of numerous back-end systems
• Identify and solve issues through data comparison. Develop proactive correction plans to minimize downstream impact. Manage client escalation as necessary and involve senior management as necessary
• Identify and raise related process/product improvements to relevant Knowledge Owner, Product Manager and Regional Knowledge Manager. Responsible for updating standard operating procedures (formal/informal processes). Initiate, coordinate and monitor service improvements and efficiencies that benefit the client and/or the bank by actively liaising with responsible stakeholders locally or globally

How You’Ll Lead

• Lead client implementation project meetings weekly or as required/agreed by the core team. Significant client interaction
• Liaise closely with global & regional Cash Management Implementation, Sales, Product Management and service teams in a dynamic global environment to meet client needs
• Conduct post implementation reviews with clients for relevant projects and address negative feedback

Skills You’Ll Need

• Bachelor’s Degree
• Minimum five years of project management experience including experience managing large, complex projects. Demonstrated track record of successful client delivery relationships
• Proficient in Microsoft software applications MS Project, Word, Excel and Power Point
• Experience in Cash Management or similar environment (e.g. treasury) in a large financial institution. Good understanding of corporate cash management products as well as domestic and international payment methods and instruments
• Good knowledge of European Clearing systems, global domestic clearing systems, SEPA and payment mechanisms, including an awareness of new developments in the marketplace – e.g. e-commerce, block chain technology and FinTech industries

Skills That Will Help You Excel

• Excellent written and verbal communications skills, other languages (Spanish) would be an asset. Utilize mature presentation skills with clients and convey ideas and solutions clearly and comprehensively
• Ability to balance DB interest and client’s interest. Make decisions within guidelines and policies to avoid risks. Strong interpersonal and communication skills. Analytical, decisive and problem-solving skills
• Ability to take full ownership and responsibility across the Cash Management organization. Strong negotiation skills with the ability to be persuasive around issue resolution
• Ability to withstand stress, organize and set priorities to meet deadlines/targets while remaining responsive, calm and attentive to client needs, proactive mind-set
• Innovative mindset and willingness to understand, perform problem analysis and search for data/solution to solve client issues

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York, NY office in accordance with the Bank’s hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $115,000 to $185,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authenti­cally and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees:  https://careers.db.com/life

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#Li-Hybrid

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights; Employee Rights and Responsibilities under the Family and Medical Leave Act; and Employee Polygraph Protection Act.