Customer Intelligence Analyst - Customer Led Solutions Europe

Prologis is the global leader in logistics real estate. We own, manage and develop high-quality properties in the world’s most vibrant centers of commerce, approximately 72 million square meters in 19 countries. Some of the world’s largest brands (e.g., Amazon, BMW, DHL, FedEx, Pepsi) turn to us because they know an efficient supply chain will make their businesses run better, and a strategic relationship with Prologis will create competitive advantage. As the top ranked U.S. company and sixth overall among the Global 100 Most Sustainable Corporations in the World, we take our global footprint seriously.

Job Title:

Customer Intelligence Analyst - Customer Led Solutions Europe

Company:

Prologis

The Role

The Analyst / Customer Intelligence (CLS) plays a critical role in supporting our global customer strategy by leveraging data, analytics, developing new (AI) tools and providing AI-driven insights to strengthen customer understanding. As part of the CLS team, you will analyze customer, industry, and portfolio data to inform decision-making, shape customer strategies, and support account management and deepen customer insight.

This analyst-level position will work closely with senior Prologis management in Europe and global, with the global CLS team and cross-functional stakeholders.

Key Responsibilities

• Provide customer demand and growth analysis, identify relevant industry trends, and capture customer insights from diverse sources (customer meetings, investor reports, Prologis sales and operations systems).
• Deliver data-driven insights on customer profitability, segmentation, and retention strategies and pipeline analysis.
• Produce quarterly market and customer sentiment report, which is shared with Prologis senior leadership team, and which supports preparations for Quarterly Earnings Calls.  
• Design, develop, and maintain customer-intelligence tools, dashboards, and models (using Tableau, SQL, R, Python, or equivalent).
• Identify supply chain and logistics trends on regular basis.
• Drive adoption of AI-powered analytics to enhance customer segmentation, market sentiment analysis, predictive insights and facilitate continuous efficiency gains for the CLS team.
• Ensure data integrity across multiple systems (Salesforce, Yardi, Qualtrics, Excel, relational databases).
• Partner with CLS officers and cross-functional teams (Operations, Research, Finance) to provide relevant analytics that support rental growth and retention.
• Capture and share customer intelligence in Salesforce, ensuring insights are embedded across the organization.
• Benchmark competitor practices in customer management to identify best-in-class approaches.
• Support strategic account planning and refresh customer targeting (including segmentation frameworks such as CAT scores).
• Conduct research projects such as customer/industry studies, rent roll analysis, indexation, budget reviews, customers’ ESG strategies, target customer studies and vacancy reporting.
• Contribute to global data initiatives and collaborate with other regional CLS teams.

Qualifications & Skills

Education & Experience

• BA/BS in Business Administration, Marketing, Data Science, Statistics, Computer Science, or related field.
• 3–5 years of relevant experience in customer analytics, business intelligence, or financial/data analysis.
• Understanding of key account management processes and sales support related analysis preferred.
• Understanding of the 3PL, logistics, industrial & logistics real estate industry and key financial metrics is a bonus.

Technical Skills

• Strong proficiency in data analysis languages (SQL, R, Python) and BI tools (Tableau, Power BI).
• Advanced Excel and CRM (Salesforce, Yardi) and Powerpoint knowledge.
• Demonstrated ability to build AI/ML solutions that enhance customer insights and business decision-making.
• Strong English language skills.

Core Competencies

• Ability to infer data-driven conclusions and clearly communicate business implications.
• Ability to visualize key takeaways from analysis.
• Strong analytical and critical thinking with high attention to detail.
• Excellent interpersonal and communication skills, with proven ability to work across geographies and functions.
• Agile mindset – able to respond quickly to urgent requests and balance multiple priorities.
• Entrepreneurial and customer-centric, with basic knowledge of real estate fundamentals and key account management.
• Ability to collaborate cross-functional, cross-business unit and cross-geographies.
• Gravitas to present key findings to senior management and customers.

Why Join Us?

At Prologis, people come first. You will work alongside some of the best talent in the industry and contribute to shaping global customer strategies that drive long-term success. This role offers exposure to senior leadership, cross-functional collaboration, and opportunities to advance your career in a dynamic and fast-growing environment.

#LI-KR1

People First

As a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.

Employment Type:

Full time

Location:

Amsterdam, Netherlands

Additional Locations: