global implementation manager

Randstad Grade: 18

global implementation manager at Randstad Global IT 

location: CET timezone

about the the organization (Talent & Expertise Group in Global IT) and the program (Connect IT)

Randstad is moving towards a more global operating company, and the Talent & Expertise Group (TEG) within Global IT is at the heart of this transformation. TEG is a vibrant community of over 100 employees in Global IT, working on diverse programs and projects. While your day-to-day guidance comes from your program, TEG serves as your home base, dedicated to your personal growth, HR needs, Great Conversations, and training. TEG is organized by communities of practice, each built upon a specific area of expertise. This Global Implementation Manager role is a key part of our Implementation & Change Management community of practice, offering an inspiring environment to learn, engage, and collaborate with peers across Randstad, both locally and globally.

As part of our strategy, Randstad is accelerating its digital capabilities and fostering closer collaboration with our 38 countries through collective leadership. The x-one program, which began with front-office solutions for Sweden and NL, is evolving into r-one, our main front-office platform for all Randstad markets. This platform, built on Salesforce and Bullhorn technology, will be fully synchronized with omnichannel, data, marketing, and IT services solutions. We are seeking internal talent to help us align roadmaps and priorities as the core platform develops, ensuring seamless digital solution rollouts to various markets while integrating with the new platform's design.

your typical day includes

• As a member of the Global Implementation Team, you will be the primary point of contact for our internal market teams (focusing on product implementation), orchestrating the involvement of subject matter experts from other global teams.
• During the implementation start-up, you will be instrumental in introducing the implementation strategy, roadmap, and all supporting tools. This includes:
• You will become an expert and the 'go-to' person for questions related to r-one & m-one functionality, understanding which platform functionalities require local business configurations and creating and maintaining communication materials.
• You will manage a portfolio of markets, serving as the primary contact for local teams to prepare for implementation. This involves organizing workshops for local market teams during the implementation process and guiding them in making local business configuration choices (e.g., client segmentation).
• Beyond working closely with our markets, you will also partner with other key stakeholders across Global IT and Randstad Global.
• Contributing to the creation of the implementation plan.
• Helping to establish a clear roadmap for the global platform's implementation.
• Leading the functionality impact assessment for the market.
• Developing and implementing tools to track and monitor progress on the implementation backlog.

Your Responsibilities Include

• as part of the global implementation team, you will be the first point of contact for the market teams (with focus on product implementation). This includes orchestrating the involvement of subject matter experts from other global teams.
• during the start-up of the implementation you will be part of introducing the implementation strategy, roadmap and all supporting tools
• you will become an expert and be the ‘go-to’ person for questions related to the r-one & m-one functionality 
• you will have a portfolio of markets, where you will be the primary contact for the local team to prepare the implementation. 
• besides working closely with the markets you will also partner with other stakeholders in the Global IT and Randstad Global overall
• part of creating an implementation plan
• part of creating a clear roadmap for the implementation of the global platform
• you will lead the functionality impact assessment for the market
• create and implement tools to track and monitor the progress on the implementation backlog
• understand what functionality within the platform needs local business configurations
• create communication materials and keep them up to date
• organize workshops for the local market team during implementation process
• lead the market in making the local business configuration choices (e.g. client segmentation)

Education And Experience

• Master's degree, preferably in business, or equivalent experience.
• 5+ years of experience in implementation management or project management.
• Proven experience with and in-depth understanding of agile methodologies.
• Strong technical understanding of products and up-to-date on industry standards and best practices.
• Strong knowledge of Randstad work processes is a must.

Skills And Knowledge

• Excellent verbal and written communication skills (fluent in English).
• Strong collaborative interpersonal skills to work effectively across diverse, global teams.
• Strong problem-solving and analytical skills.
• Strong customer service skills, coupled with the ability to assert when necessary.
• Strong sense of commitment to deliver and implement on time.
• Proficient computer skills and working knowledge of software development.
• Ability to consult with and identify the needs of internal customers and drive value creation.
• within Randstad we defined the following Leadership competencies:
• delighting people: connect people (client, talent, employee, society), building strong client relationships and delivering client-centric solutions.
• performing today: resourcefulness securing and developing resources effectively and efficiently.
• leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
• securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.

what do you get in return?

In return for your talent and effort we pay a good, competitive salary and offer attractive benefits. Job security and a great work-life balance mean we take care of each other. Imagine having an instant network where everyone wants you to succeed. And we have the numbers to back that up: we’re 34,680 employees strong, and are active in 39 markets around the world with a top-three position in almost half of these. And 51% of our management is female. 

Randstad’s performance standards are high, but as a team, we’ll make sure you reach and even exceed them through a wide range of learning and development opportunities. Joining our team means getting to work with great people. Each of them is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture.
Sure you’ll work hard, but this hard work is also rewarded, and success is celebrated. It’s the culture you’ll find in any of our global Randstad offices.
 

About Randstad

Randstad aspires to be the world’s most equitable and specialized talent company. As a global market leader with the benefit of truly local expertise, we are passionate about creating an equitable culture and core values that reflect the company’s founding more than 60 years ago. By building on our strong foundations in the dynamic world of work and focusing our efforts on four core specializations, we are becoming a true partner to talent and clients. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands.

If you recognize yourself in the profile above, we invite you to apply for this role. For more information you can reach out to our recruitment business partner: jennifer.roberts@randstadsourceright.co.uk