Senior Process Analyst (Delivery Governance)

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Reports to: Lead, PMO Operations and GTS Portfolio Manager

The Global Technology Services (GTS) Office enables and supports the successful delivery of business value by providing the following Services:  

●  Delivery Governance Services 

●  Delivery Execution Services 

●  GTS Office Services

The Senior Process Analyst is responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing subject matter expertise and championing continuous improvement of delivery processes and tools

This role is hybrid (2 - 3 days/week in the office) - based in Toronto, ON

Key Accountabilities:

• Lead processes related to delivery governance including but not limited to quarterly portfolio reviews and planning, bi weekly checks on project compliance to standards, quality checks quarterly and upon project closure, capacity planning, tracking  GTS compliance against regulatory, policy, legal and audit requirements; board commitments and department objectives 
• Provide support and guidance to delivery teams and various stakeholders on TMX standard Delivery Methodologies, processes and tools
• Define and ensure GTS Office service levels are met (i.e. timely response to requests and inquiries sent to the group mailbox) 
• Support and continuously improve processes in collaboration with practice owners and maintain the related documentation and templates (e.g. process documentation, end user guides, training materials)
• Provide SME (Subject Matter Expertise) and support of PPM (Project Portfolio Management), reporting and time tracking functionality in Workday
• Act as liaison between auditors and GTS teams to address questions and requests for information during the annual audit 
• Collect actuals and forecast spend on in-flight initiatives as part of the annual planning and forecasting process led by Finance 
• Identify opportunities for expanding GTS Office services throughout the enterprise
• Periodically reviews existing delivery processes, gets feedback from stakeholders and presents recommendations for improvements in efficiency, effectiveness, quality and adoption 
• Develop and execute change management and communications plans to implement new and changing processes and tools
• Periodically review initiatives to verify adherence to established processes and identify exceptions for the teams to address
•  When required, lead the development of internal processes to support the operations of the GTS Office
• Upon request, train resources on Workday PPM, time tracking and pertinent delivery processes
• Act as a backup to other team members and team lead as delegated

Must Have(S):

• University/undergraduate degree in related discipline or equivalent Analyst experience within a Project Management Office in the financial services industry  
• Minimum 5 years’ experience within an Information Technology environment 
• Demonstrated ability to balance competing or conflicting goals  
• Strong influencing, facilitation and negotiation skills 
• Strong problem solving and analytical skills to rapidly assess situations and develop alternate solutions approaches necessary to resolve high-level, complex problems 
• Ability to work independently on assignments, with tight deadlines under minimal supervision 

• Strong Organizational Skills

• Excellent oral and written communication skills  
• Working knowledge of delivery methodologies including SDLC, Iterative, Agile and Hybrid
• Strong attention to detail  
• Experience using a scripting language (e.g. Google scripts) 
• Experience developing reports and using data visualization tools such as Google Data Studio 
• CAPM or PMP certification or equivalent  
• Experience administrating Workday or an equivalent PPM tool   
• In the market for…

Nice To Have(S):

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.